Transport for London (22 016 830)

Statement Closed after initial enquiries Public transport 23-Mar-2023

Summary: We will not investigate Mr X’s complaint that staff working for Transport for London failed to help him with two separate ticketing issues concerning the London Underground. This is because the matter did not cause Mr X significant injustice.

Transport for London (22 017 016)

Statement Closed after initial enquiries Public transport 22-Mar-2023

Summary: We will not investigate this complaint about a Penalty Fare and its increase to £80. This is because there is insufficient evidence of fault by the Authority.

Transport for London (22 011 309)

Statement Closed after initial enquiries Public transport 13-Mar-2023

Summary: We will not investigate Mr X’s complaint about the suspension of London Underground rail services on the Waterloo and City line in 2022. This is because the issue did not cause Mr X significant enough injustice to warrant investigation. Mr X may wish to refer the matter to London Travelwatch to consider further.

Transport for London (22 010 480)

Statement Upheld Public transport 07-Mar-2023

Summary: Transport for London has failed to take adequate action to prevent buses idling at the bus stop outside Mr X’s home and gave him incorrect and misleading information. In recognition of the injustice caused, Transport for London has agreed to apologise to Mr X and make a payment to him. It has also agreed to consider putting up signs at the bus stop to remind drivers to switch their engines off.

Transport for London (22 015 544)

Statement Closed after initial enquiries Public transport 27-Feb-2023

Summary: We will not investigate this complaint about highway maintenance. This is because the courts are better placed to consider the complaint.

Transport for London (22 013 627)

Statement Closed after initial enquiries Public transport 19-Jan-2023

Summary: We will not investigate this complaint about public transport because it is late without good reasons to exercise discretion to investigate it now.

Wirral Metropolitan Borough Council (22 012 194)

Statement Closed after initial enquiries Public transport 10-Jan-2023

Summary: We will not investigate this complaint about a taxi driver because any injustice is not significant enough to justify our involvement.

Transport for London (22 012 519)

Statement Closed after initial enquiries Public transport 06-Jan-2023

Summary: We will not investigate this complaint about a personal injury claim. This is because the courts are better placed to consider this complaint.

Transport for London (22 012 299)

Statement Closed after initial enquiries Public transport 04-Jan-2023

Summary: We will not investigate this complaint about public transport. This is because the complaint is late with no good reason to investigate it now.

Transport for London (22 011 402)

Statement Closed after initial enquiries Public transport 12-Dec-2022

Summary: We will not investigate this complaint about problems with public transport. This is because there is another body better placed to consider the issues raised.