London Borough of Ealing (22 017 967)

Statement Closed after initial enquiries Other 30-Mar-2023

Summary: We will not investigate this complaint about the accuracy of social care records. This is because the complainant has already complained to the Information Commissioner and achieved a remedy. An investigation by the Ombudsman is unlikely to achieve anything more.

London Borough of Hounslow (22 014 718)

Statement Closed after initial enquiries Other 30-Mar-2023

Summary: We will not investigate this complaint about the way the Council dealt with a complaint. We cannot investigate personnel matters. The Council has apologised to the complainant for the poor handling of a discussion, and we consider that further investigation is unlikely to lead to a different outcome.

Cumbria County Council (22 017 511)

Statement Closed after initial enquiries Other 28-Mar-2023

Summary: We will not investigate this complaint about a data breach by the Council as it is best dealt with by the Information Commissioner’s Office and the courts.

London Borough of Bexley (22 015 670)

Statement Closed after initial enquiries Other 28-Mar-2023

Summary: We will not investigate this late complaint about a coroner. There is not a good reason for the delay in bringing the complaint to the Ombudsman.

Watford Borough Council (22 017 028)

Statement Closed after initial enquiries Other 28-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision to continue to restrict contact with the complainant. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault to justify an investigation.

West Northamptonshire Council (22 016 156)

Statement Closed after initial enquiries Other 28-Mar-2023

Summary: We will not investigate this complaint that the incorrect cause of death was recorded on a death certificate. This is because we could not add to the Council’s response or achieve the outcome she seeks.

London Borough of Southwark (22 017 321)

Statement Closed after initial enquiries Other 27-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision to place a legal charge on the complainant’s property for legal costs. This is because the matter has been subject to court proceedings, and we are unable to achieve the outcome the complainant seeks.

Somerset County Council (22 016 779)

Statement Closed after initial enquiries Other 26-Mar-2023

Summary: We will not investigate this complaint about the Council’s refusal to pay compensation for a fall sustained in the Council’s offices. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot determine liability for personal injury. Therefore, it is reasonable to expect the complainant to ask the courts to consider her claim.

London Borough of Tower Hamlets (22 013 048)

Statement Closed after initial enquiries Other 24-Mar-2023

Summary: We will not investigate this complaint about the complainant’s image being posted on Instagram. This is because the Council is not responsible for the actions complained about.

London Borough of Haringey (22 016 660)

Statement Closed after initial enquiries Other 23-Mar-2023

Summary: We will not investigate Mr X’s complaint that that Council failed to make reasonable adjustments when it refused to allow him to go to the top of the waiting list for an allotment. It is unlikely we would find fault.