London Borough of Ealing (22 004 948)

Statement Closed after initial enquiries Covid-19 28-Nov-2022

Summary: We will not investigate this complaint about Miss X’s housing. We have already dealt with the complaint about the suitability of the current temporary accommodation. Miss X could reasonably have taken court action about the suitability of another property the Council offered, and that part of the complaint is also late. The Council no longer owes Miss X a homelessness duty so no longer needs to provide accommodation. Any allegation the Council has adversely affected Miss X’s health is appropriately for the courts.

Greater London Authority (21 006 648)

Statement Upheld Covid-19 18-Aug-2022

Summary: Ms X complained about the service she received during the COVID-19 pandemic from a homelessness charity (the Charity) acting on behalf of the Council. The Charity has already upheld, or partially upheld some of Ms X’s complaints and apologised for the injustice this caused her. It has also explained to her what it will do to prevent a similar reoccurrence. These were appropriate actions to take and further investigation would achieve nothing further.