Bournemouth, Christchurch and Poole Council (22 017 140)

Statement Closed after initial enquiries Other 30-Mar-2023

Summary: We will not investigate Mr X’s complaint about the Council causing damage to his property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Plymouth City Council (22 013 240)

Statement Closed after initial enquiries Other 29-Mar-2023

Summary: We will not investigate this complaint about the Council’s handling of matters relating to a Fixed Penalty Notice (FPN) issued to Ms X. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Maldon District Council (22 013 348)

Statement Closed after initial enquiries Noise 29-Mar-2023

Summary: We will not investigate this complaint about the Council’s response to concerns Mr X raised about an event held in a park whose noise affected elderly residents in a nearby home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and any dissatisfaction Mr X may have with the Council’s response to his FOI request is best directed to the Information Commissioner’s Office.

Transport for London (22 016 975)

Statement Closed after initial enquiries Licensing 29-Mar-2023

Summary: We will not investigate this complaint about the cancellation of the complainant’s appointment for a vehicle inspection. Further investigation is unlikely to find fault in the way the organisation communicated the arrangements.

Bury Metropolitan Borough Council (22 014 211)

Statement Closed after initial enquiries Refuse and recycling 29-Mar-2023

Summary: We will not investigate this complaint about missed food waste collections over the Christmas and new year period. This is because there is insufficient evidence of fault by the Council or injustice caused to the complainant to warrant an investigation.

Sandwell Metropolitan Borough Council (22 010 295)

Statement Upheld Antisocial behaviour 28-Mar-2023

Summary: The Council was at fault for how it responded to Mrs X’s reports of anti-social behaviour. This caused injustice as Mrs X says she continues to experience anti-social behaviour and she cannot be sure the Council properly considered her concerns. The Council agreed to carry out the actions in this statement to remedy the injustice caused.

Bedford Borough Council (22 017 460)

Statement Closed after initial enquiries Trees 28-Mar-2023

Summary: We will not investigate Mr B’s complaint about excessive leaf fall from Council owned trees outside his home. This is because there is not enough evidence of fault by the Council.

Kent County Council (22 014 338)

Statement Closed after initial enquiries Refuse and recycling 28-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision that the complainants are ineligible for a voucher so they can use a van to take waste to the recycling centre. This is because there is insufficient evidence of fault by the Council and because the Council has offered a fair remedy for an error that did occur.

Ashford Borough Council (22 016 863)

Statement Closed after initial enquiries Refuse and recycling 28-Mar-2023

Summary: We will not investigate this complaint that the Council will not replace the complainant’s personal bin which was lost in the collection van. This is because there is insufficient evidence of fault by the Council.

South Derbyshire District Council (22 016 721)

Statement Closed after initial enquiries Licensing 28-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision’s over issuing a premises licence to Mr X. It is reasonable for him to pursue his claims for loss of income in the courts.