Bury Metropolitan Borough Council (22 014 211)

Statement Closed after initial enquiries Refuse and recycling 29-Mar-2023

Summary: We will not investigate this complaint about missed food waste collections over the Christmas and new year period. This is because there is insufficient evidence of fault by the Council or injustice caused to the complainant to warrant an investigation.

Kent County Council (22 014 338)

Statement Closed after initial enquiries Refuse and recycling 28-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision that the complainants are ineligible for a voucher so they can use a van to take waste to the recycling centre. This is because there is insufficient evidence of fault by the Council and because the Council has offered a fair remedy for an error that did occur.

Ashford Borough Council (22 016 863)

Statement Closed after initial enquiries Refuse and recycling 28-Mar-2023

Summary: We will not investigate this complaint that the Council will not replace the complainant’s personal bin which was lost in the collection van. This is because there is insufficient evidence of fault by the Council.

Buckinghamshire Council (22 012 851)

Statement Upheld Refuse and recycling 28-Mar-2023

Summary: Mr X complained about repeated missed bin collections and the Council’s delay in responding to his complaints. The missed collections were a service failure and this is fault which caused Mr X frustration and inconvenience. The Council has already apologised to Mr X and it has agreed to provide a suitable financial remedy. The Council and its contractors will also take steps to continue monitoring the service.

Welwyn Hatfield Borough Council (22 015 123)

Statement Upheld Refuse and recycling 27-Mar-2023

Summary: We will not investigate this complaint about the Council’s failure to respond to a query Mr X had about reporting missed bin collections. This is because the Council has now replied to Mr X.

Hastings Borough Council (22 016 968)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2023

Summary: We will not investigate Mr X’s complaint about the Council requiring residents to pay for its garden waste collection service by direct debit. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.

Durham County Council (22 016 599)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2023

Summary: We will not investigate this complaint about a £20 charge for a garden waste bin. This is because there is insufficient evidence of fault and injustice.

London Borough of Croydon (22 011 280)

Statement Upheld Refuse and recycling 26-Mar-2023

Summary: Mr X complained about the Council’s waste collection service. The Council acknowledged fault with the service, which service had since improved and which it continued to monitor. We found the service now provided did not cause Mr X significant injustice that needed any additional action from the Council.

Harborough District Council (22 017 011)

Statement Closed after initial enquiries Refuse and recycling 26-Mar-2023

Summary: We will not investigate this complaint about a missed bin collection. This is because there is insufficient evidence of fault and injustice.

Brighton & Hove City Council (22 011 189)

Statement Upheld Refuse and recycling 24-Mar-2023

Summary: Mr X complained the Council repeatedly missed bin collections causing distress and inconvenience. We found the Council at fault. We recommended it provide a further apology to Mr X, pay him £100 for distress, act to prevent recurrence and consider a remedy for others affected.