Archive has 90 results
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Transport for London (22 016 975)
Statement Closed after initial enquiries Licensing 29-Mar-2023
Summary: We will not investigate this complaint about the cancellation of the complainant’s appointment for a vehicle inspection. Further investigation is unlikely to find fault in the way the organisation communicated the arrangements.
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South Derbyshire District Council (22 016 721)
Statement Closed after initial enquiries Licensing 28-Mar-2023
Summary: We will not investigate this complaint about the Council’s decision’s over issuing a premises licence to Mr X. It is reasonable for him to pursue his claims for loss of income in the courts.
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South Staffordshire District Council (22 015 890)
Statement Closed after initial enquiries Licensing 22-Mar-2023
Summary: We will not investigate this complaint about the Council’s decision not to prosecute a kennel for an alleged breach of licensing conditions. There is insufficient evidence of fault.
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Transport for London (22 016 024)
Statement Closed after initial enquiries Licensing 21-Mar-2023
Summary: We will not investigate this complaint that a taxi operator was late in arranging the complainant be picked up from an airport. This is because the taxi operator is not in our jurisdiction. It is unlikely we would find fault in the way Transport for London considered the complaint and nor have its actions caused the complainant an injustice.
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Cambridge City Council (22 006 613)
Statement Upheld Licensing 17-Mar-2023
Summary: Mrs E complained about the Council’s processes and decisions regarding the change of use of the land near to her house. She says the Council failed to conduct an environmental impact assessment and it has not demonstrated how it will protect the biodiversity of the site. She also says it failed to properly secure the site and it has now increased the number of organisations that have access to it. We find the Council was at fault not having a robust system to secure the site. The Council has taken steps to resolve this matter, and so I do not recommend anything further. The Council was also at fault for failing to keep sufficient records to demonstrate its decision making. Although this did not cause Mrs E a significant injustice, the Council has agreed to our recommendation to review its record keeping procedures.
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Herefordshire Council (22 013 139)
Statement Closed after initial enquiries Licensing 15-Mar-2023
Summary: We will not investigate this complaint about the Council’s failure to display up to date tariffs for fares at its taxi ranks throughout the district. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Licensing 15-Mar-2023
Summary: We will not investigate this complaint that the Council delayed considering an application for a taxi licence. This is because there is insufficient evidence of fault causing a significant injustice.
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Statement Closed after initial enquiries Licensing 09-Mar-2023
Summary: We will not investigate this complaint about the Council’s decision to agree a lease in January 2022 to allow banger racing as it is unlikely we could achieve any meaningful outcome for the complainant now.
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Transport for London (22 015 511)
Statement Upheld Licensing 03-Mar-2023
Summary: We will not investigate this complaint about TFL’s alleged failure to properly investigate an incident involving a private hire driver and Mr X’s colleague. This is because we would be unlikely to provide a worthwhile outcome for Mr X.
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Transport for London (22 008 794)
Statement Upheld Licensing 22-Feb-2023
Summary: Ms X complained Transport for London (TFL) did not process her application for a taxi licence within the three-week timeframe, causing her distress, time and trouble. TFL are not at fault for failing to process the application within three weeks. TFL are at fault for not processing the application within a reasonable timeframe, failing to explain the process and not giving accurate updates to Ms X.