Sandwell Metropolitan Borough Council (22 010 295)

Statement Upheld Antisocial behaviour 28-Mar-2023

Summary: The Council was at fault for how it responded to Mrs X’s reports of anti-social behaviour. This caused injustice as Mrs X says she continues to experience anti-social behaviour and she cannot be sure the Council properly considered her concerns. The Council agreed to carry out the actions in this statement to remedy the injustice caused.

Ashfield District Council (22 009 314)

Statement Closed after initial enquiries Antisocial behaviour 27-Mar-2023

Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports of anti-social behaviour (ASB) from a club close to her home and to her various accusations made against Council officers. This is because we are unlikely to find evidence of fault by the Council.

Northumberland County Council (21 016 049)

Statement Not upheld Antisocial behaviour 26-Mar-2023

Summary: Mr C complains the Council did not do enough to address anti-social behaviour by his neighbours which he says caused him stress and inconvenience. We have found no evidence of fault by the Council.

North Somerset Council (22 017 151)

Statement Closed after initial enquiries Antisocial behaviour 24-Mar-2023

Summary: We will not investigate this complaint about the Council issuing the complainant with a Fixed Penalty Notice. This is because we are unlikely to achieve anything more to add to the Council’s investigation.

East Suffolk Council (22 012 309)

Statement Not upheld Antisocial behaviour 23-Mar-2023

Summary: There is no fault in the Council’s response to complaints about construction noise, loud music and barking dogs. The Council responded to the complaints in accordance with its procedure and closed the complaints once it had considered all the available evidence.

Manchester City Council (22 015 882)

Statement Closed after initial enquiries Antisocial behaviour 22-Mar-2023

Summary: We will not investigate this complaint about how the Council investigated reports of anti-social behaviour. There is not enough evidence of fault to justify investigating.

Nuneaton & Bedworth Borough Council (22 016 070)

Statement Closed after initial enquiries Antisocial behaviour 14-Mar-2023

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action over nuisance from Mr X’s neighbour’s Christmas lights. There is insufficient evidence of fault which would warrant an investigation.

Swindon Borough Council (22 005 953)

Statement Upheld Antisocial behaviour 10-Mar-2023

Summary: Mr K complains the Council has refused to deal with his reports of anti-social behaviour. Instead it told him to contact the police. But the police refused to consider the issue. The Ombudsman’s decision is the Council was at fault for not doing more to consider Mr K’s complaint. And for not having a ‘Community Trigger’ process, where Mr K could have asked the Council and its partners to review their response to his reports. The Council has agreed to our recommendations.

London Borough of Hillingdon (22 011 621)

Statement Not upheld Antisocial behaviour 10-Mar-2023

Summary: Ms X complained about the Council’s handling of her reports of noise, anti-social behaviour and fly tipping by neighbours. We have discontinued our investigation because there is nothing worthwhile we can achieve by pursuing this further.

Kirklees Metropolitan Borough Council (22 005 037)

Statement Not upheld Antisocial behaviour 06-Mar-2023

Summary: There is no evidence of fault by the Council. The Council had no reason to prevent the neighbours buying their Council property and did not receive any complaints about anti-social behaviour during the period the Ombudsman can investigate.