Archive has 57 results
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Shropshire Council (22 008 609)
Statement Upheld Alternative provision 26-Mar-2023
Summary: Mrs B complained the Council has failed to provide her daughter with any alternative provision since she has been unable to attend school for medical reasons. We find no fault with the Council’s decision not to provide Mrs B’s daughter with alternative provision. However, it was at fault for its communication with Mrs B and its complaints handling. The Council has agreed to our recommendation to apologise to Mrs B for her injustice.
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London Borough of Croydon (22 008 928)
Statement Not upheld Alternative provision 26-Mar-2023
Summary: Mrs Y complained the Council failed to provide her son, who was being educated at home, with alternative provision. We have not found fault by the Council regarding its response to Mrs Y’s request it make alternative provision for her son.
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St Helens Metropolitan Borough Council (22 015 947)
Statement Closed after initial enquiries Alternative provision 26-Mar-2023
Summary: We cannot investigate this complaint about the special educational needs provision for the complainant’s daughter. This is because the complainant has used her right of appeal to a tribunal. This means the complaint is outside our jurisdiction.
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Surrey County Council (22 010 168)
Statement Upheld Alternative provision 23-Mar-2023
Summary: There was fault by the Council in failing to provide suitable fulltime education when a child was unable to attend school due to medical needs. This caused the child to miss out on education and caused the parent carer unnecessary inconvenience and distress. The Council will apologise and make a payment of £3900 to acknowledge the injustice caused.
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Statement Upheld Alternative provision 20-Mar-2023
Summary: There was fault by the Council when it failed to maintain sufficient oversight to make sure it was meeting its duty to provide the complainant’s son with suitable education. This meant that the child missed education for almost two years. The Council has agreed to my recommendations to remedy the injustice to the complainant and her son.
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Bristol City Council (22 008 123)
Statement Upheld Alternative provision 17-Mar-2023
Summary: Ms X complained about the Council’s failure to provide her son, Child Y, with suitable education for over a year, including support for his special educational needs. She also complained about delay and how the Council managed the case. We have found the Council to be at fault. To remedy the injustice, the Council has agreed to apologise, make a payment to Ms X and review its practices.
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Cumbria County Council (22 008 801)
Statement Upheld Alternative provision 15-Mar-2023
Summary: Mrs X complained the Council did not provide her child, Y, with alternative provision when they were unable to attend school for several months due to mental health matters. The Council was at fault. It did not consider whether it had a statutory duty to provide alternative provision for Y as soon as it became aware. The Council has agreed it will apologise to Mrs X and Y for the distress, frustration and uncertainty the matter caused them and for the education Y missed. The Council will make a symbolic payment to Mrs X and Y to recognise this. The Council will also remind staff of the duty it needs to consider to arrange alternative provision for children out of school due to health reasons, in line with guidance.
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Surrey County Council (22 009 496)
Statement Upheld Alternative provision 10-Mar-2023
Summary: Mrs X complains that the Council failed to provide her son, C, with alternative provision when he was absent from school between December 2021 and June 2022. The Council failed to provide alternative provision. The Council will take action to prevent the fault reoccurring and make payments to recognise the loss of education and financial loss incurred.
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Kent County Council (22 009 262)
Statement Upheld Alternative provision 08-Mar-2023
Summary: Mrs X complained about how the Council met her daughter, Z’s, educational and special educational needs. The Council was at fault for delay in carrying out the assessment for Z’s Education, Health and Care plan. This caused Mrs X frustration and meant Z was delayed in receiving provision. The Council was also at fault for failing to properly consider if it should arrange alternative provision when Z was not receiving suitable education. On balance, had it acted without fault, the Council would have put provision in place. Its failure to do so had a negative impact on Z’s development at a critical period in her education. The Council will apologise to Mrs X and Z and pay Mrs X £1700 in recognition of the injustice Z experienced.
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Cheshire East Council (22 005 333)
Statement Upheld Alternative provision 06-Mar-2023
Summary: Mr X complained that the Council failed to provide his daughter, D, with an education during a period when she was unable to attend school. He said this caused an injustice as it affected D’s wellbeing and she missed out on an education. We find the Council at fault. We have made a recommendation of payment to acknowledge that fault and remedy the injustice caused.