Community Health Services (22 017 919)

Statement Closed after initial enquiries Other 30-Mar-2023

Summary: We will not investigate this complaint about who the care home chose to admit. This is because we are unlikely to find evidence of fault.

Lancashire County Council (22 016 857)

Statement Closed after initial enquiries Other 30-Mar-2023

Summary: We will not investigate this complaint about the Council’s failure to accept adult social care decisions taken by a court appointed deputy. This is because the Council has apologised to the deputy, will better support the deputies, and is improving guidance for its staff for working with deputies. Further investigation would not lead to a different outcome.

Hartlepool Borough Council (22 015 898)

Statement Closed after initial enquiries Other 29-Mar-2023

Summary: We will not investigate Mr X’s complaint about matters relating to his partner’s decision not to see him anymore. This is because there is no sign of fault by the Council.

Leicestershire County Council (21 007 131)

Statement Not upheld Other 28-Mar-2023

Summary: Mr G complained about the failure of the Council, the NHS Trust and the Integrated Care Board to meet his daughter’s health and social care needs when she was discharged from hospital in
July 2020. We decided to end our investigation to allow separate legal proceedings to conclude.

London Borough of Brent (21 019 081)

Statement Upheld Other 27-Mar-2023

Summary: We investigated a complaint about arranging care for Mr Y after he left hospital. We found fault with the Council; there were unexplained delays when it was searching for a nursing home placement for Mr Y in November 2021. The Council also did not investigate Dr X’s complaint in line with guidance and provided responses which were unclear, contradictory and did not take account of all the facts. Dr X was caused unnecessary frustration when dealing with the Council. We recommended an apology, service improvements and a financial remedy to address this injustice. We found no fault with the actions of the Trust or the ICB.

Wiltshire Council (22 009 086)

Statement Upheld Other 27-Mar-2023

Summary: Mr X complained the Council failed to consider his mother’s religious needs when it arranged her care, causing distress. The Council was at fault causing injustice to Mr X and his mother. It has agreed to apologise, carry out a fresh assessment and make service improvements to prevent reoccurrence of the fault. Mr X also complained that the Council had wrongly made best interests decisions regarding his mother’s care without consulting him and said the Council made unfounded assumptions that his father had been abusing his mother. The evidence does not support this and on these matters we do not find fault with the Council.

PSS (UK) (22 017 619)

Statement Closed after initial enquiries Other 27-Mar-2023

Summary: We will not investigate Mr X’s complaint about the service provided by PSS. This is because it is not an adult social care provider within our remit.

Bath and North East Somerset Council (22 016 344)

Statement Closed after initial enquiries Other 27-Mar-2023

Summary: We will not investigate this complaint about how Mrs x was treated by the Council during its decision to end direct payments. This is because the complaint is late and there are no good reasons for us to exercise discretion to consider the late complaint.

Isle of Wight Council (22 016 071)

Statement Closed after initial enquiries Other 23-Mar-2023

Summary: We will not investigate Mr X’s complaints about how the Council spends money on Adult Social Care, or that a Care Provider failed to meet adult care needs. That is because other bodies are best placed to deal with these complaints.

Sunshine Care Group Ltd (22 016 410)

Statement Closed after initial enquiries Other 23-Mar-2023

Summary: We cannot investigate Mrs X’s complaint about the actions of two of the care provider’s employees because it lies outside our jurisdiction. This is because the complaint is about private matters and not about the actions of the care provider in connection with the provision of adult social care.