Fenland District Council (22 001 203)

Statement Not upheld Disabled facilities grants 30-Mar-2023

Summary: Miss X complained the Council had not done enough to provide adaptations for her home. We found the Council was not at fault, because Miss X’s landlord had not agreed to the adaptations. So, the Council could not pay a disabled facilities grant.

London Borough of Haringey (22 014 941)

Statement Upheld Disabled facilities grants 28-Mar-2023

Summary: We will not investigate this complaint about defects to the complainants home following work paid for by a disabled facilities grant. We are satisfied with the actions the Council has agreed to take.

Durham County Council (22 016 440)

Statement Closed after initial enquiries Disabled facilities grants 24-Mar-2023

Summary: We will not investigate Ms X’s complaint about building work carried out after she qualified for a disabled facilities grant. This is because the events complained about took place more than 12 months ago and there is no good reason to exercise discretion to investigate events that took place this long ago.

Babergh District Council (22 000 016)

Statement Upheld Disabled facilities grants 22-Mar-2023

Summary: Mr B complains about the Council’s delay in progressing an application for a disabled facilities grant and he says the Council is ignoring his wishes and needs. We have found delay at two stages of the process and lack of communication during one stage of the process. The Council has agreed to apologise to Mr B and pay him a financial remedy.

London Borough of Hackney (22 013 758)

Statement Closed after initial enquiries Disabled facilities grants 20-Mar-2023

Summary: We will not investigate this complaint about the Council’s decision not to install a walk-in bath. There is not enough evidence of fault in how the Council made its decision to justify investigating.

London Borough of Havering (22 010 192)

Statement Upheld Disabled facilities grants 17-Mar-2023

Summary: Mr X complained about the way the Council processed his application for a grant to replace windows in the house where his autistic son lives. We found fault because the Council failed to consider his application properly and explain its decisions fully. To remedy the injustice caused by these faults, the Council has agreed to apologise to Mr X, re-assess his application and share information with relevant officers.

City of Doncaster Council (22 000 976)

Statement Upheld Disabled facilities grants 10-Mar-2023

Summary: Mr X complained about the way the Council dealt with his mother’s care and support following a stay in hospital. We found the Council at fault for delay in deciding a financial assessment and Disabled Facilities Grant application for Mr X’s mother. The Council agreed to apologise and to make a payment in recognition of the injustice caused. We did not find any evidence of fault by the Council in the other matters raised in the complaint.

London Borough of Bexley (22 010 378)

Statement Not upheld Disabled facilities grants 07-Mar-2023

Summary: Ms X complains the Council wrongly decided not to extend her Disabled Facilities Grant approved to help her move properties and requires her to reapply for a new grant causing distress. We found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.

London Borough of Bromley (22 004 474)

Statement Upheld Disabled facilities grants 28-Feb-2023

Summary: Ms X complains about how the Council assessed her and her home for suitable adaptations. Ms X says the Council reduced the amount it said it would pay towards adaptations, proposed unsuitable adaptations, and delayed in its decision-making. We have found the Council at fault for delays in its decision-making and in its communication with Ms X. We have not found fault in how the Council made its decisions or that it reduced available funding. We have made recommendations to remedy the injustice to Ms X.

Cheshire East Council (22 014 700)

Statement Closed after initial enquiries Disabled facilities grants 28-Feb-2023

Summary: We will not investigate this complaint about the Council refusing to fit a stairlift in Mr X’s property. This is because there is insufficient evidence of fault with the way the Council considered the matter.