Archive has 843 results
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Bournemouth, Christchurch and Poole Council (21 008 575)
Statement Upheld Private housing 31-Mar-2022
Summary: Mr X complains about disrepair in his property. He says he has issues with damp, mould, and mites. Mr X says the landlord has not resolved the disrepair in the property and the Council has taken no enforcement action against the landlord. He also complains the Council sent him incorrect council tax bills. We find no fault with the action taken by the Council to deal with the disrepair issues in Mr X’s property. We find fault with the Council for the incorrect council tax bills. However, the Council has already appropriately remedied this.
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London Borough of Bromley (21 006 385)
Statement Upheld Homelessness 30-Mar-2022
Summary: Mrs C complains that the Council provided her with unsuitable interim accommodation under the homeless duty it owed her. She said her daughter’s room was too small and this affected her mental health. We find fault by the Council because it did not inform Mrs C of her right to appeal to court when it told Mrs C her property was suitable.
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London Borough of Newham (21 008 627)
Statement Closed after initial enquiries Other 30-Mar-2022
Summary: We will not investigate this complaint about how the Council managed temporary accommodation for homeless households. This is because the complaint relates to issues raised in 2018 and 2019 so it is a late complaint and there are no good reasons to investigate now. The Council has also not had an opportunity to respond to current concerns about the accommodation from current residents.
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Royal Borough of Kensington & Chelsea (21 018 135)
Statement Closed after initial enquiries Allocations 30-Mar-2022
Summary: Ms X complains that despite being statutorily overcrowded, the Council has not moved her to larger accommodation. We will not investigate the complaint because there is no evidence of fault in how the Council has dealt with her case sufficient to warrant investigation.
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London Borough of Barking & Dagenham (21 015 960)
Statement Closed after initial enquiries Allocations 30-Mar-2022
Summary: We will not investigate this complaint about the Council’s failure to provide Ms X with housing. There is not enough evidence of fault to warrant an investigation. Also, part of the complaint is late and there are no good reasons to exercise our discretion and investigate.
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London Borough of Hackney (21 016 672)
Statement Closed after initial enquiries Allocations 30-Mar-2022
Summary: We will not investigate this complaint about the housing register because there is insufficient evidence of injustice and because part of the complaint is late.
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London Borough of Islington (21 018 893)
Statement Closed after initial enquiries Other 29-Mar-2022
Summary: We cannot investigate Mr B’s complaint about the Council’s failure to repair a fence at a neighbouring Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.
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Buckinghamshire Council (21 006 251)
Statement Closed after initial enquiries Allocations 29-Mar-2022
Summary: We will not investigate this complaint about the way the Council dealt with the complainant’s her housing application. This is because we could not add anything significant to the Council’s response to her complaint.
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London Borough of Tower Hamlets (21 006 331)
Statement Upheld Allocations 29-Mar-2022
Summary: Mr X complains the Council rejected his application for the housing register and did not correctly apply its allocations policy. This meant his application was refused rather than assessed. The Ombudsman finds fault with the Council for how it handled communication about Mr X’s application and his complaint. The Council has agreed to pay financial remedy in recognition of the distress caused to Mr X and consider service improvements. The Ombudsman does not fault with the Council for how its allocation policy was applied.
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Statement Not upheld Homelessness 28-Mar-2022
Summary: Mrs X complains for Mr Y about the way the Council responded when he became homeless and the suitability of temporary accommodation it provided. The Ombudsman has found no evidence of fault in the way the Council considered these matters to May 2021 when it accepted a main housing duty towards Mr Y. It would be reasonable for Mr Y to exercise his right of review of the suitability of the temporary accommodation offered as the Council has accepted a main housing duty. So, we have completed our investigation.