Direct payments archive 2021-2022


Archive has 47 results

  • Leeds City Council (21 015 710)

    Statement Upheld Direct payments 29-Mar-2022

    Summary: The investigation into this complaint is discontinued. The Council acknowledged it failed to review Mr Y’s care needs and failed to inform him his direct payments had ceased. It remedied this situation before the complaint came to this office. There is no fault by the Council in its refusal to reinstate direct payments for services not in place or backdate payments for services not received.

  • Shropshire Council (21 016 597)

    Statement Closed after initial enquiries Direct payments 10-Mar-2022

    Summary: We will not investigate this complaint about the Council’s failure to provide advice to Mrs X about the use of her daughter’s direct payments or its failure to complete direct payment audits. That is because the complaint is late.

  • Wirral Metropolitan Borough Council (20 013 481)

    Statement Upheld Direct payments 10-Mar-2022

    Summary: Mrs C complained about the way in which the Council supported her mother. We found fault with the way an assessment was carried out, which however did not result in an injustice to Mrs C or her mother.

  • Suffolk County Council (21 003 447)

    Statement Upheld Direct payments 08-Mar-2022

    Summary: Mr X complained on behalf of Mr Y about the Council’s changes to his direct payment and support plan when it removed mileage costs and acupuncture. He said this caused Mr Y much stress and it created a shortfall in his account. We find the Council was not at fault in deciding not to fund these, but it did not make this clear to Mr Y in the case of the mileage costs for years. The Council has agreed to apologise and backdate the allowance to 30 September 2020 (the point where it has clear evidence Mr Y was told it would no longer be allowed).

  • London Borough of Ealing (21 015 378)

    Statement Closed after initial enquiries Direct payments 07-Mar-2022

    Summary: We will not investigate Mr X’s complaint the Council failed to pay him direct payments. That is because Mr X’s complaint is late as it would have been reasonable for him to complain to us earlier. He has also taken court action in respect of the Council’s most recent Care Act assessment. We cannot investigate a complaint that has been considered by the court.

  • Hampshire County Council (21 003 302)

    Statement Upheld Direct payments 04-Mar-2022

    Summary: Mr R, representing his daughter, Ms G, said the Council was at fault for delays in providing suitable care for Ms G, and for being unhelpful and obstructive in the way it monitored spending of direct payments made to fund that care. He also said it was responsible for unnecessary delays in finding care and communicated poorly with the family. The Council was at fault for poor communication. This fault caused Ms G injustice because the family felt the Council was accusing them of dishonesty. The Council should apologise. I have not found the Council at fault in other regards.

  • Sefton Metropolitan Borough Council (21 015 307)

    Statement Closed after initial enquiries Direct payments 23-Feb-2022

    Summary: We will not investigate this complaint about the Council’s decision to suspend direct payments. That is because there is not enough evidence of fault by the Council to justify investigating.

  • Suffolk County Council (21 002 940)

    Statement Upheld Direct payments 17-Feb-2022

    Summary: Mr X complained the Council changed and suspended his son, Mr Y’s, direct payments during 2020 without adequate communication or explanation. The Council was at fault for failing to pay Mr Y’s respite payment since 2020 despite it being an assessed care and support need. The Council agreed to apologise and pay Mr X a total of £500 to recognise the frustration, uncertainty, time and trouble and loss of opportunity that caused. It agreed to reinstate the respite payment. An administrative error also meant Mr Y did not receive his direct payment during October 2020. The Council has already apologised to Mr X and paid the missing amount which is a suitable remedy.

  • Southampton City Council (21 014 434)

    Statement Closed after initial enquiries Direct payments 17-Feb-2022

    Summary: We will not investigate this complaint about the Council’s alleged failure to fund care. There is not enough evidence of fault to justify an investigation and any investigation will not lead to a different outcome

  • North Tyneside Metropolitan Borough Council (21 004 180)

    Statement Upheld Direct payments 14-Feb-2022

    Summary: There was fault by the Council in failing to audit Ms Y’s direct payment or carry out yearly financial assessments. This caused Ms Y and her family avoidable confusion. The Council will apologise, write off an overspend, reclaim an overpayment, reduce the outstanding client contribution and take action to improve services described in this statement.

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