Transport for London (20 011 396)

Statement Closed after initial enquiries Covid-19 18-Mar-2021

Summary: We shall not investigate Miss X’s complaint about Transport for London not refunding her Oyster card season ticket for the full period she wanted. An investigation would be unlikely to find fault but for which Miss X would have received the refund. It is also unlikely we could achieve the remedy Miss X wants.

Cornwall Council (20 010 364)

Statement Closed after initial enquiries Covid-19 11-Mar-2021

Summary: Mr X complains about the Council’s decision to close the high street where he lives to traffic. We will not investigate this complaint as we are unlikely to find fault in the Council’s actions. Further investigation is unlikely to lead to a different outcome and we cannot achieve the outcome Mr X is seeking.

London Borough Of Barnet (20 010 015)

Statement Closed after initial enquiries Covid-19 16-Feb-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to refund or extend her resident’s parking permit to account for a relaxation in its parking enforcement in 2020. This is because it is unlikely we would find fault by the Council causing Mrs X significant injustice.

Devon County Council (20 003 743)

Statement Not upheld Covid-19 04-Jan-2021

Summary: Mr F complains about the Council’s decision to close the road he lives on in response to the COVID-19 pandemic. We do not uphold the complaint, finding no fault in the Council’s actions.

Scarborough Borough Council (20 007 459)

Statement Closed after initial enquiries Covid-19 11-Dec-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision not to offer a discount on its summer mooring fees. This is because it is unlikely we would find fault by the Council.

London Borough of Enfield (20 006 447)

Statement Closed after initial enquiries Covid-19 08-Dec-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s decision to suspend parking enforcement by her home as it is unlikely we would find fault causing her significant injustice. We will not investigate Mrs X’s complaint that the Council did not publicise its decision properly as the Council has provided a suitable remedy for the issue.

London Borough of Camden (20 002 344)

Statement Not upheld Covid-19 01-Dec-2020

Summary: The Council provided clear information to the public on its website about temporary changes to parking enforcement during the first lockdown. It acted in line with guidance from London Councils and so there is no fault.

Scarborough Borough Council (20 006 312)

Statement Closed after initial enquiries Covid-19 23-Nov-2020

Summary: The Ombudsman does not propose to investigate Mr X’s complaint about the Council’s decision not to offer a discount on its summer mooring fees. This is because it is unlikely we would find fault causing Mr X significant injustice.

London Borough Of Barnet (20 001 248)

Statement Not upheld Covid-19 18-Nov-2020

Summary: The complaint is about a council suspending controlled parking zones during lockdown. There is no fault by the Council because it acted in line with COVID-19 guidance issued by London Councils. The Council also acted in line with its hardship policy when refusing to refund Mr X the fee for the period of suspension.

London Borough of Hackney (20 002 330)

Statement Closed after initial enquiries Covid-19 16-Sep-2020

Summary: Miss X complained the Council’s published information about free parking for key workers during the Covid-19 pandemic was misleading. We will not investigate this complaint because it is unlikely we would find fault in the Council’s actions.