Norfolk County Council (20 000 671)

Statement Not upheld Street furniture and lighting 09-Oct-2020

Summary: Mr C says the Council misled him about the location of a bus stop when it published a traffic regulation order and did not consult him directly. There is no fault in how the Council handled the traffic regulation order process.

Stoke-on-Trent City Council (20 003 387)

Statement Closed after initial enquiries Street furniture and lighting 08-Oct-2020

Summary: The complainant says the Council failed to consult the public before upgrading traffic lights outside his home. He also complains he could not discuss his concerns in private and the Council has wasted public money. The Ombudsman does not intend to investigate this complaint as we are unlikely to find fault. Nor is further investigation likely to lead to a different outcome.

Cumbria County Council (19 015 287)

Statement Upheld Street furniture and lighting 25-Sep-2020

Summary: Miss X complained the Council failed to take account of her mother, Mrs Y’s, mobility and access when it decided to place barriers on the path to the rear of Mrs Y’s property. The Council was not at fault for installing the barriers. It failed to respond to Mrs Y’s solicitor’s letter and delayed responding to Miss X’s complaint. It has agreed to apologise to Miss X and Mrs Y for the frustration this caused.

Bracknell Forest Council (19 018 296)

Statement Not upheld Street furniture and lighting 03-Sep-2020

Summary: Mr X complains about the information the Council provided about the upgrades of streetlights to LED lights. He says the Council misled him and did not tell him the lighting system would use the existing 3G/4G network to operate. He also complains the lamppost was still sending out wireless signals despite the Council removing the wireless transmitter. The Ombudsman does not find fault with the Council’s actions.

London Borough of Lewisham (20 001 999)

Statement Closed after initial enquiries Street furniture and lighting 14-Aug-2020

Summary: The Ombudsman will not investigate this complaint about the positioning of a streetlamp. This is because we are unlikely to find evidence of fault by the Council.

Sheffield City Council (19 016 499)

Statement Not upheld Street furniture and lighting 10-Aug-2020

Summary: Mr J complains about light intrusion caused by the replacement of the streetlight outside his home with an LED light. The Ombudsman has found no fault by the Council.

Sheffield City Council (19 020 230)

Statement Not upheld Street furniture and lighting 07-Aug-2020

Summary: Mr F complains about light intrusion caused by an LED streetlight outside his home. The Ombudsman has found no fault by the Council.

West Berkshire Council (20 000 935)

Statement Closed after initial enquiries Street furniture and lighting 30-Jul-2020

Summary: Mr Z complains about the response from the Council after he raised concerns over the safety of his local bus stop. The Ombudsman will not investigate this complaint. This is because it is unlikely that we would find fault in how the Council reached its decision.

Devon County Council (19 020 836)

Statement Upheld Street furniture and lighting 02-Jul-2020

Summary: The Ombudsman will not investigate this complaint about a delay in repairing a street light and poor complaint handling. This is because the Council has repaired the light and will contact the complainant to apologise.

Staffordshire County Council (19 014 718)

Statement Not upheld Street furniture and lighting 16-Jun-2020

Summary: There is no fault in the Council’s decision not to move a lamp post. The Council’s has considered it but decided there is no reason to move it, as there was previously a lamp post there.