Public transport archive 2020-2021


Archive has 18 results

  • West Yorkshire Combined Authority (20 004 569)

    Statement Closed after initial enquiries Public transport 16-Oct-2020

    Summary: The Ombudsman cannot investigate Mr X’s complaint about a cancelled bus journey and poor customer service. The bus operator provides timetables, fares, buses standards of customer care. Therefore, the complaint does not concern an administrative function of the Council.

  • Transport for London (19 020 587)

    Statement Upheld Public transport 08-Sep-2020

    Summary: This Ombudsman has discontinued his investigation into Ms C’s complaint, about TfL’s refusal to refund charges relating to cycles she hired under its Santander Cycle Scheme. This is because TfL have now refunded the charges.

  • London Borough of Barnet (19 016 736)

    Statement Closed after initial enquiries Public transport 10-Aug-2020

    Summary: The Ombudsman will not investigate this complaint about the cancellation of the complainant’s Freedom Pass. The level of injustice to the complainant does not justify the Ombudsman’s involvement.

  • Norfolk County Council (20 000 600)

    Statement Closed after initial enquiries Public transport 20-Jul-2020

    Summary: Mr X complained about the Council’s siting of a bus stop opposite his home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.

  • Transport for London (19 015 846)

    Statement Closed after initial enquiries Public transport 13-Jul-2020

    Summary: The Ombudsman cannot investigate Ms C’s complaint about how Transport for London cancelled Oyster Cards belonging to students at the university she works for. Ms C has complained to London Travelwatch which is dealing with the matter.

  • Transport for London (19 020 413)

    Statement Closed after initial enquiries Public transport 09-Apr-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about Transport for London’s decision to delay refunds for oyster card deposits until one year after the card was issued. This is because it does not cause Mr X significant injustice.

  • Transport for London (19 018 119)

    Statement Closed after initial enquiries Public transport 08-Apr-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about his concessionary pass not being accepted on a bus service operated by one of Transport for London’s contractors. This is because it is unlikely we could add anything to the response Mr X has already received.

  • Transport for London (19 020 725)

    Statement Closed after initial enquiries Public transport 06-Apr-2020

    Summary: The Ombudsman will not investigate this complaint about a bus penalty notice. This is because there is insufficient evidence of fault by the Authority and because the matter has already been considered by an independent appeal body.

  • Transport for London (19 018 742)

    Statement Closed after initial enquiries Public transport 03-Apr-2020

    Summary: The Ombudsman will not investigate about extra charges made by Transport for London for hiring bicycle. There would be no useful outcome because it has refunded the charges.

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