Lincoln City Council (20 011 522)

Statement Closed after initial enquiries Parking and other penalties 10-Mar-2021

Summary: The Ombudsman will not investigate this complaint about a Penalty Charge Notice and the actions of an enforcement agency. This is because the complainant can follow the statutory process.

Transport for London (20 005 092)

Statement Upheld Parking and other penalties 09-Mar-2021

Summary: Ms X complained that Transport for London is pursuing her for payments on two penalty charge notices that she has paid. The information provided shows the payment Ms X claims is for these two notices is actually for other charges. However, there is fault in how Transport for London responded to her complaints and so its offer to write off the charges is an appropriate remedy.

Transport for London (20 011 486)

Statement Closed after initial enquiries Parking and other penalties 09-Mar-2021

Summary: We cannot investigate this complaint about a Penalty Charge Notice. Miss C has already made a statutory declaration to the courts to remedy part of the complaint, and it would be reasonable for her to use her right to appeal to London Tribunals if the court restores it.

London Borough of Barking & Dagenham (20 010 958)

Statement Closed after initial enquiries Parking and other penalties 08-Mar-2021

Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal against the penalty charge and has twice sought a remedy in court regarding the recovery process. The Council has also exercised discretion to accept a reduced amount from the complainant to prevent further recovery action.

London Borough of Newham (20 011 456)

Statement Closed after initial enquiries Parking and other penalties 08-Mar-2021

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the complainant could have followed the statutory process and appealed to the tribunal.

London Borough of Newham (20 001 313)

Statement Not upheld Parking and other penalties 08-Mar-2021

Summary: Mr X complained, on behalf of Miss Y, about three parking tickets issued by the Council. The Ombudsman found no fault in the way the Council issued parking tickets to Miss Y or considered her appeals.

London Borough of Bromley (20 011 390)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2021

Summary: Mr X complains the Council discriminated against him on the grounds of his disability when it issued him with a parking penalty. We will not investigate as Mr X had the right to appeal against the penalty to an independent tribunal. Additionally, there is no indication of fault in the way the Council considered Mr X’s claim of disability discrimination.

London Borough of Croydon (20 011 899)

Statement Closed after initial enquiries Parking and other penalties 05-Mar-2021

Summary: The law says we cannot investigate this complaint about a penalty charge notice for a moving traffic contravention. The complainant has appealed against the penalty charge notice to a statutory tribunal.

Cheshire East Council (20 006 823)

Statement Upheld Parking and other penalties 05-Mar-2021

Summary: The Council is at fault for delay and failure to communicate with Mr X about his application for a disabled parking bay. The Council has agreed to apologise and pay Mr X £300.

Transport for London (20 010 586)

Statement Closed after initial enquiries Parking and other penalties 04-Mar-2021

Summary: Mr X complained about the Authority suspending new applications for discount for the congestion charge in London in August 2020. We should not investigate this complaint. This is because there is insufficient evidence of any fault by the Authority which would warrant an investigation.