London Borough of Wandsworth (20 011 791)

Statement Closed after initial enquiries Parking and other penalties 24-Mar-2021

Summary: We will not investigate Mr X’s complaint about the Council issuing Penalty Charge Notices in error to him and other motorists. This is because there is no outstanding injustice to Mr X as the Council has cancelled or refunded the Penalty Charge Notices. It has also taken action to stop the Penalty Charge Notices from being issued again in error.

Maidstone Borough Council (20 012 305)

Statement Closed after initial enquiries Parking and other penalties 23-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot have a parking permit for visitors. This is because there is insufficient evidence of fault by the Council.

London Borough of Waltham Forest (20 011 891)

Statement Closed after initial enquiries Parking and other penalties 23-Mar-2021

Summary: We will not investigate this complaint about penalty charge notices issued by the Council for bus lane contraventions. The complainant had a right of appeal against each penalty charge notice and can ask a court to restore that right if he says he did not receive a particular penalty charge notice.

Reading Borough Council (20 001 058)

Statement Upheld Parking and other penalties 23-Mar-2021

Summary: Mr X complained that, after he successfully challenged a penalty charge notice, the Council refused to refund money he had paid to its bailiffs. The Council later offered a refund, which was acceptable to Mr X, and we therefore completed our investigation.

Wokingham Borough Council (20 011 858)

Statement Closed after initial enquiries Parking and other penalties 22-Mar-2021

Summary: We will not investigate this complaint that the Council did not properly explain that a car park would close at 6pm. This is because there is insufficient evidence of fault by the Council.

Manchester City Council (20 012 166)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2021

Summary: We will not investigate Mr X’s complaint about a penalty charge notice as it has been cancelled by the Council. This was Mr X’s desired outcome.

London Borough of Lewisham (20 012 489)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We cannot investigate Mr X’s complaint that the Council issued two penalty charge notices for driving into a bus only area. Mr X has used his right of appeal to the London Tribunals.

London Borough of Newham (20 011 185)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a penalty charge notice. This is because it would be reasonable for her to apply to the Traffic Enforcement Centre to reinstate her right of appeal.

Reading Borough Council (20 011 525)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2021

Summary: We will not investigate this complaint about an alleged breach of the General Data Protection Regulation or the Council’s failure to provide Mr C with access to information he has requested about Penalty Charge Notices. This is because it would be reasonable for Mr C to ask the Information Commissioners Office (ICO) to consider his concerns. The ICO is better placed to investigate this complaint. Mr C can ask the Traffic Enforcement Centre to consider late witness statement and it would be reasonable for him to do so as a way of challenging the PCNs.

Bristol City Council (20 006 971)

Statement Not upheld Parking and other penalties 17-Mar-2021

Summary: Mr X complains the Council failed to take appropriate action when he complained that his neighbour does not meet the criteria for a disabled parking bay the Council provided. There was no fault by the Council.