Archive has 368 results
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London Borough of Enfield (20 009 727)
Statement Closed after initial enquiries Parking and other penalties 03-Feb-2021
Summary: Mr X complained about the Council’s procedure for vehicle crossover applications which he says is unfair, expensive and inflexible. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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North Tyneside Metropolitan Borough Council (19 011 521)
Statement Upheld Parking and other penalties 02-Feb-2021
Summary: The Ombudsman found fault by the Council on Mr D’s complaint about the way it dealt with 53 parking contravention notices it issued. The initial call handler failed to direct him to the parking control team who could have told him about informal and formal ways of challenging them. The agent failed to refer him to the Council as a potential vulnerable debtor when alerted to health problems. These failures caused no injustice. There was no fault on his claim about wrong advice from officers and fees charged.
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Brighton & Hove City Council (20 007 546)
Statement Closed after initial enquiries Parking and other penalties 02-Feb-2021
Summary: Mr X complains the Council failed to consult residents before deciding to reserve six parking bays in his road for charging electric taxis. He also says the Council’s responses to his enquiries have been contradictory. We will not investigate this complaint because we are unlikely to find fault. And it is unlikely that further investigation will lead to a different outcome.
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Statement Not upheld Parking and other penalties 01-Feb-2021
Summary: Mr X complained about the way the Council dealt with his appeal against a parking fine it issued. The Ombudsman found the Council was not at fault.
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London Borough of Barking & Dagenham (20 009 788)
Statement Closed after initial enquiries Parking and other penalties 01-Feb-2021
Summary: We cannot investigate this complaint about a Penalty Charge Notice because the complainant appealed to the tribunal.
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St Albans City Council (20 009 127)
Statement Closed after initial enquiries Parking and other penalties 01-Feb-2021
Summary: We will not investigate this complaint about the Council’s decision not to refund the cost of some parking permits. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Transport for London (20 009 790)
Statement Closed after initial enquiries Parking and other penalties 29-Jan-2021
Summary: We cannot investigate this complaint about penalty charge notices issued by Transport for London. The complainant has appealed against the penalty charge notices to a tribunal.
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London Borough of Barking & Dagenham (20 007 558)
Statement Closed after initial enquiries Parking and other penalties 28-Jan-2021
Summary: We will not investigate this complaint about penalty charge notices issued by the Council, or that the Council is seeking to collect unpaid parking penalty charges from the complainant. She had a right of appeal against the penalty charge notices if she believed they were wrongly issued for any reason. There is no evidence of fault in how the Council has tried to recover what she owes.
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Essex County Council (20 009 721)
Statement Closed after initial enquiries Parking and other penalties 28-Jan-2021
Summary: Mrs X complains the Council does not inform her hire company when it has passed on penalty charge notices to their customers. We will not investigate as the injustice Mrs X claims is not sufficient to warrant our involvement.
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London Borough Of Barnet (20 009 102)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2021
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because the validity of the notice is a matter for the appeals process and it would be reasonable for Mr X to apply to the Traffic Enforcement Centre to reinstate his right of appeal.