London Borough of Ealing (20 004 555)

Statement Closed after initial enquiries Other 23-Oct-2020

Summary: The Ombudsman will not investigate this complaint about how the Council dealt with the complainant’s application to put a dropped kerb across the entrance of his property. This is because the Ombudsman is unlikely to find fault by the Council.

Kent County Council (20 004 594)

Statement Closed after initial enquiries Other 21-Oct-2020

Summary: Mr X complained about the Council repairing a highway kerb to prevent pooling outside a private house. He says this was a waste of public funds. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of any fault which has caused injustice to Mr X.

Sheffield City Council (20 004 848)

Statement Closed after initial enquiries Other 20-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s decision to plant a tree on a grassed area near to the complainant’s home. This is because there is insufficient evidence of fault by the Council.

North East Lincolnshire Council (20 003 802)

Statement Closed after initial enquiries Other 20-Oct-2020

Summary: Mr X complained after the Council refused his dropped kerb application. The Ombudsman will not investigate this complaint. This is because it is unlikely that we would find fault in how the Council reached its decision and we cannot question a decision that was made without any fault.

London Borough of Tower Hamlets (19 006 122)

Report Upheld Other 19-Oct-2020

Summary: Mrs B complains that the Council was wrong to refuse her son, C, a personalised disabled parking bay. C has autism, severe behavioural difficulties, physical problems as a result of a birth defect which cause muscle weakness, and asthma. Although he has a Blue Badge, the family frequently have to park far from their home and have great difficulty transferring C between the car and their home. This can also be very distressing for C. Mrs B says that C needs a personalised disabled bay so that they can safely transfer him between his special needs pushchair and their car.

Birmingham City Council (20 000 813)

Statement Closed after initial enquiries Other 19-Oct-2020

Summary: The Ombudsman will not investigate this complaint about a price increase for dropped kerbs. This is because there is insufficient evidence of fault and injustice.

East Sussex County Council (19 018 578)

Statement Upheld Other 16-Oct-2020

Summary: Mr X and Ms Y complain about how the Council handled their reports of water coming from a neighbouring property onto the highway and causing damage. The Ombudsman finds the Council at fault for not telling Mr X and Ms Y about its decision not to take enforcement action against their neighbour. The Council is also at fault for failing to keep Mr X and Ms Y updated about its discussions with their neighbour following their further reports and complaint. The Council has agreed to apologise to Mr X and Ms Y and pay them £250 to recognise the time and trouble spent pursuing their complaint.

London Borough of Barnet (20 004 632)

Statement Closed after initial enquiries Other 16-Oct-2020

Summary: The Ombudsman will not investigate this complaint about how the Council handled a complaint. This is because it would not be a good use of resources to investigate complaint-handling in isolation.

London Borough of Enfield (20 002 493)

Statement Closed after initial enquiries Other 15-Oct-2020

Summary: The Ombudsman will not investigate this complaint about how the Council dealt with an application for a vehicle crossover. This is because the complaint is late.

Bournemouth, Christchurch and Poole Council (20 004 890)

Statement Closed after initial enquiries Other 15-Oct-2020

Summary: Mr X complains the Council disposed of a car he left on the public highway which was fully taxed and issued with a current MOT. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault.