Birmingham City Council (20 006 287)

Statement Closed after initial enquiries Other 21-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s refusal of his application for a dropped kerb. This is because it is unlikely we would find fault by the Council.

Cheshire East Council (19 019 737)

Statement Upheld Other 13-Nov-2020

Summary: Mr X complained the Council took two of his cars it thought he had abandoned. Mr X says he managed to collect one car from the Council but it had already destroyed the second car. The Council has acknowledged it should not have destroyed the second car before Mr X had a chance to review the contents. The Council offered £100 for the injustice of Mr X’s lost opportunity to collect the second car and items inside. The Ombudsman considers this offer is suitable to reflect the Council’s fault and the injustice caused.

Southend-on-Sea City Council (19 013 407)

Statement Upheld Other 11-Nov-2020

Summary: Mr Y complains the Council did not properly consider his application for two dropped kerbs. He says the Council delayed in referring his application to the correct committee. The Ombudsman finds fault in how the Council handled Mr Y’s application and for a lack of clarity in its policy.

West Sussex County Council (20 006 180)

Statement Closed after initial enquiries Other 10-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not compensate him for damage caused to his car by a pothole. It is reasonable to expect Mr X to take court action for the compensation he seeks. The complaint is therefore outside the Ombudsman’s legal remit and he will not investigate.

Gloucestershire County Council (20 007 038)

Statement Closed after initial enquiries Other 09-Nov-2020

Summary: The Ombudsman will not investigate this complaint that the Council has not yet published its annual report on its parking activities. He has unlikely to find fault by the Council has caused the complainant significant injustice.

West Sussex County Council (20 005 383)

Statement Closed after initial enquiries Other 05-Nov-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s refusal of the complainant’s application for a dropped kerb licence. It is unlikely he would find evidence of fault that affected the Council’s decision.

Hertfordshire County Council (20 004 290)

Statement Closed after initial enquiries Other 05-Nov-2020

Summary: The Ombudsman will not investigate how the Council considered the complainant’s application for a dropped kerb. He is unlikely to find fault by the Council and so cannot question its decision to refuse the application.

London Borough of Hillingdon (20 005 474)

Statement Closed after initial enquiries Other 04-Nov-2020

Summary: The Ombudsman will not investigate this complaint about markings at a bus stop created in December 2015. The complaint is made too late.

Surrey County Council (20 005 260)

Statement Closed after initial enquiries Other 27-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not pay for repairs to his car after it was damaged by a pot hole. This is because it is reasonable to expect Mr X to take court action for the compensation he seeks.

Surrey County Council (20 004 677)

Statement Closed after initial enquiries Other 27-Oct-2020

Summary: Mr X complained about the Council’s handling of his claim for damage to his bicycle following a highways pothole accident. The Ombudsman should not investigate this complaint. This is because it was reasonable for him to pursue his claim in the courts if the Council denied liability. His claim about bullying and defamation are not sufficient evidence of fault causing injustice which would warrant an investigation.