Lancashire County Council (20 009 164)

Statement Closed after initial enquiries Other 29-Jan-2021

Summary: We will not investigate Mrs B’s complaint about the way the Council responded after she experienced flooding to her home. This is because it would not be unreasonable to expect her to go to court if her complaint remains unresolved.

Somerset West and Taunton Council (20 008 849)

Statement Closed after initial enquiries Other 27-Jan-2021

Summary: We will not investigate Ms X’s complaint that a poorly parked council vehicle caused an accident leading to damage to Ms X’s car. This is because it is reasonable for Ms X to seek compensation through her insurer and the courts.

Devon County Council (20 008 742)

Statement Closed after initial enquiries Other 26-Jan-2021

Summary: We will not investigate this complaint about the Council removing unauthorised traffic signs from outside the complainants’ home. Damage to the complainants’ vehicle is a matter for the courts to decide. We are unlikely to find other fault by the Council caused the complainants injustice that warrants our involvement.

Royal Borough of Greenwich (20 008 396)

Statement Closed after initial enquiries Other 14-Jan-2021

Summary: We will not investigate this complaint about an experimental traffic scheme. The Council is following a legal process which allows the complainant to raise any objections to the scheme.

Birmingham City Council (20 001 327)

Statement Not upheld Other 11-Jan-2021

Summary: There is no evidence of fault by the Council when installing a disabled parking bay, which reduced the length of a H bar across the complainant’s dropped kerb. There was no requirement by the Council to consult neighbours and officers are of the opinion, after looking at the site again, that Mr X’s drive is still accessible.

London Borough Of Barnet (20 001 315)

Statement Closed after initial enquiries Other 11-Jan-2021

Summary: We will not investigate Mr X’s complaint that the Council requires him to pay a fee for a dropped kerb application without any guarantee his application would be successful. This is because the complaint is late and it is unlikely we would find fault by the Council.

Birmingham City Council (20 002 033)

Statement Upheld Other 08-Jan-2021

Summary: Mr F complains the Council has not dealt with his application for a dropped kerb fairly. The Council delayed responding to Mr F’s application, but this did not cause him a significant injustice as his application could not have been approved. The Council has already apologised for the delay. That is a suitable remedy.

Hampshire County Council (20 008 439)

Statement Closed after initial enquiries Other 05-Jan-2021

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from speed bumps. This is because it is reasonable for him to seek compensation through the courts.

Shropshire Council (20 008 053)

Statement Closed after initial enquiries Other 05-Jan-2021

Summary: The Ombudsman will not investigate Ms X’s complaint that the Council will not accept liability for injuries she sustained after a fall. Ms X can take court action for the compensation she seeks and the complaint is therefore outside the Ombudsman’s legal remit.

Staffordshire County Council (20 007 334)

Statement Closed after initial enquiries Other 05-Jan-2021

Summary: Mrs X complains the Council is denying ownership of a piece of land where she fell. We will not investigate as it is unlikely we will find fault by the Council or that we can add to what the Council has already told Mrs X.