London Borough of Barking & Dagenham (20 004 304)

Statement Closed after initial enquiries Other 15-Oct-2020

Summary: Mr X complained about the Council’s failure to take action over a car dealership which is parking vehicles on the private road where he lives. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Gloucestershire County Council (20 004 512)

Statement Closed after initial enquiries Other 15-Oct-2020

Summary: The Ombudsman will not investigate this complaint about damage caused to the complainant’s car by a pothole. This is because complaints about damage need to be determined in court.

North Yorkshire County Council (20 004 192)

Statement Closed after initial enquiries Other 14-Oct-2020

Summary: Mrs X complains she was forced to stay in her boat overnight in July 2019 when the harbour bridge at Whitby would not open. The Ombudsman will not investigate as Mrs X’s complaint is made late and there are not good reasons to investigate now.

Derbyshire County Council (20 003 781)

Statement Closed after initial enquiries Other 08-Oct-2020

Summary: The complainant says the Council refuses to correct its plan showing the extent of the public highway. The Ombudsman will not investigate this complaint. We cannot determine the extent of highway land. Such questions are for the courts to decide.

Wigan Metropolitan Borough Council (20 000 454)

Statement Closed after initial enquiries Other 02-Oct-2020

Summary: Mr X complained about the Council’s design and implementation of a cycleway scheme in his area. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which has caused injustice to Mr X.

West Berkshire Council (20 003 672)

Statement Closed after initial enquiries Other 02-Oct-2020

Summary: Mrs A complained about Council’s handling of her personal injury complaint. The Ombudsman will not exercise his discretion to investigate this complaint. This is because it is reasonable to expect Mrs A to take her property damage claim to court.

Gosport Borough Council (20 003 279)

Statement Closed after initial enquiries Other 01-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to grant permission for the complainant to build a drive and dropped kerb. This is because there is insufficient evidence of fault by the Council.

London Borough of Havering (20 003 842)

Statement Closed after initial enquiries Other 29-Sep-2020

Summary: The Ombudsman will not investigate this complaint about an application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

London Councils Transport & Environment Committee (20 003 085)

Statement Upheld Other 29-Sep-2020

Summary: The Ombudsman will not investigate this complaint about a Freedom Pass. This is because the Authority has offered a fair response and the Ombudsman cannot achieve the outcome the complainant wants.

London Borough of Hillingdon (20 000 998)

Statement Closed after initial enquiries Other 28-Sep-2020

Summary: The Ombudsman will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.