Surrey County Council (20 006 466)

Statement Closed after initial enquiries Highway repair and maintenance 28-Nov-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s decision to refuse her claim for compensation for damage to her vehicle. This is because it would be reasonable for Miss X to take the matter to court.

Royal Borough of Kensington & Chelsea (20 006 550)

Statement Closed after initial enquiries Highway repair and maintenance 27-Nov-2020

Summary: Mrs X complained about increased traffic congestion and road works in her area. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Norfolk County Council (20 006 781)

Statement Closed after initial enquiries Highway repair and maintenance 26-Nov-2020

Summary: The Ombudsman will not investigate this complaint about an accident the complainant sustained when she tripped on a paving stone. This is because complaints about liability for accidents need to be determined by the courts.

London Borough of Lewisham (20 007 668)

Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2020

Summary: The Ombudsman will not investigate Miss C’s complaint that she was injured because the Council did not repair an uneven pavement. This is because Miss C may take the Council to court and it is reasonable for her to do so.

Cheshire East Council (20 007 243)

Statement Closed after initial enquiries Highway repair and maintenance 24-Nov-2020

Summary: The Ombudsman will not investigate Ms X’s complaint the Council has failed to compensate her following a fall she says was due to the condition of the public highway. This is because the Ombudsman cannot establish liability in negligence claims, and it is reasonable for Ms X to use the legal remedy available to her.

Manchester City Council (20 005 897)

Statement Closed after initial enquiries Highway repair and maintenance 24-Nov-2020

Summary: The complainant says the Council misrepresented responses to a consultation to justify a pre-determined result. The Ombudsman will not investigate this complaint. The personal injustice not significant enough to justify our involvement. And it is unlikely further investigation will lead to a different outcome.

Lancashire County Council (20 006 256)

Statement Closed after initial enquiries Highway repair and maintenance 23-Nov-2020

Summary: The Ombudsman will not investigate this complaint about the Council clearing gullies in the road near the complainant’s home. He is unlikely to find evidence of fault within his jurisdiction has caused the complainant significant injustice.

Essex County Council (20 006 452)

Statement Closed after initial enquiries Highway repair and maintenance 23-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to warn residents of scheduled works to the public footway. This is because the matter does not cause him significant injustice and the courts are better placed to deal with claims for damage to property.

Wiltshire Council (20 005 969)

Statement Closed after initial enquiries Highway repair and maintenance 20-Nov-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about being injured after falling from her bike due to a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Devon County Council (20 006 873)

Statement Closed after initial enquiries Highway repair and maintenance 20-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from potholes. This is because the complaint is late, and it is reasonable for him to seek compensation through the courts.