Kent County Council (20 007 319)

Statement Closed after initial enquiries Highway repair and maintenance 09-Dec-2020

Summary: We will not investigate this complaint about highway repairs. This is because it is unlikely we would find the Council at fault and it is reasonable to expect Mr Y to take his complaint to the courts, who are better placed to consider this complaint.

Suffolk County Council (20 006 954)

Statement Closed after initial enquiries Highway repair and maintenance 08-Dec-2020

Summary: Mr X complained about the Council’s failure to ensure that highway works by a utility company did not cause water pooling which could form ice in cold weather. We should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which has caused significant injustice to Mr X.

Essex County Council (20 007 152)

Statement Closed after initial enquiries Highway repair and maintenance 08-Dec-2020

Summary: Mr X complains about the Council’s response to his reports of property vibration caused by large vehicles travelling over an uneven road surface. The Ombudsman will not investigate the complaint because it would be reasonable to expect Mr X to take the matter to court.

Herefordshire Council (20 006 988)

Statement Closed after initial enquiries Highway repair and maintenance 04-Dec-2020

Summary: We will not investigate this complaint about the time taken to repair a road following a landslip. This is because it is unlikely we could add to any investigation the Council has already carried out and it is unlikely any further investigation will lead to a different outcome.

Bedford Borough Council (20 006 914)

Statement Closed after initial enquiries Highway repair and maintenance 03-Dec-2020

Summary: The Ombudsman will not investigate this complaint that the Council has not properly repaired a vehicle crossover outside the complainant’s home. It is unlikely he would find fault in how the Council decided what work to carry out. The complainant could also seek a remedy in court.

East Sussex County Council (20 008 400)

Statement Closed after initial enquiries Highway repair and maintenance 02-Dec-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint the Council has failed to compensate her following a fall she says was due to the condition of the public highway. This is because the Ombudsman cannot establish liability in negligence claims, and it is reasonable for Mrs X to use the legal remedy available to her.

Derbyshire County Council (20 003 786)

Statement Closed after initial enquiries Highway repair and maintenance 01-Dec-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council has failed to repair potholes properly and wastes taxpayers’ money. The Council has not caused Mrs X a personal injustice. We cannot investigate tax expenditure because it affects ‘all or most’ people in the area.

North Yorkshire County Council (20 007 277)

Statement Closed after initial enquiries Highway repair and maintenance 01-Dec-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about damage to her car from a pothole. This is because it is reasonable for her to seek compensation through the courts.

London Borough of Hillingdon (20 006 328)

Statement Closed after initial enquiries Highway repair and maintenance 30-Nov-2020

Summary: We will not investigate Miss B’s complaint about the removal of trees, leaves and debris from a stretch of road by her home and safety measures. This is because there is insufficient evidence of fault in the way the Council reached its decision on how it would respond to Miss B’s concerns to justify starting an investigation.

Gloucestershire County Council (20 006 783)

Statement Closed after initial enquiries Highway repair and maintenance 28-Nov-2020

Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his claim for compensation after his car was damaged by a pothole. This is because we would expect Mr X to resort to court action to resolve this matter. The complaint is therefore outside our legal remit.