Highway repair and maintenance archive 2020-2021


Archive has 185 results

  • Gloucestershire County Council (20 013 165)

    Statement Closed after initial enquiries Highway repair and maintenance 17-Mar-2021

    Summary: We will not investigate Mrs B’s complaint that the Council was responsible for damage to her car. This is because Mrs B may take the Council to court and it is reasonable for her to do this. Also, an investigation solely into the Council’s handling of Mrs B’s claim for compensation is not justified.

  • Hampshire County Council (20 011 911)

    Statement Closed after initial enquiries Highway repair and maintenance 16-Mar-2021

    Summary: We will not investigate Mr X’s complaint that the Council failed to repair a road drain which caused damage to his car. It is reasonable for Mr X to use his legal remedy at court if he wishes to claim damages.

  • Blackburn with Darwen Council (20 006 616)

    Statement Closed after initial enquiries Highway repair and maintenance 15-Mar-2021

    Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to do further works on a public footpath next to her house. Section 56 of the Highways Act 1980 Act provides Mrs X with an alternative court remedy to test the Council’s duty to repair the footpath, then apply to the court for an order for the Council to carry out repairs if that duty is confirmed. Mrs X’s claim of damage to her driveway is one of Council negligence. She may ask the Council to refer the claim to its insurers. If dissatisfied with the outcome, we would expect her to go to court, because only courts can rule on issues of negligence. We will not investigate Mrs X’s complaint about the Council’s complaint process because we do not intend to investigate the core issue giving rise to the complaint.

  • Hampshire County Council (20 011 802)

    Statement Closed after initial enquiries Highway repair and maintenance 15-Mar-2021

    Summary: We will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for Mr X to seek compensation through the courts.

  • Birmingham City Council (20 011 439)

    Statement Closed after initial enquiries Highway repair and maintenance 09-Mar-2021

    Summary: Mr X complains the Council will not pay for repairs needed to his car after it was damaged by a defect in the road. We will not investigate as this matter is ultimately for the courts to decide.

  • Lancashire County Council (20 005 549)

    Statement Upheld Highway repair and maintenance 08-Mar-2021

    Summary: Mr D complained the Council had not maintained a Traffic Regulation Order and failed to specify the required standard of road resurfacing to its contractor for a highway near his home. He also said the Council failed to respond properly to his complaint. As a result, Mr D says he experienced distress and his safety was at risk when exiting onto the highway. The Council was at fault for failing to maintain its Traffic Regulation Order, but this did not cause a personal injustice to Mr D. There was also fault in its failure to respond properly to his complaint. The delay and uncertainty from this caused Mr D some distress. There was no evidence of fault on the road resurfacing matter. The Council has agreed to apologise and make a payment to Mr D to acknowledge the distress caused.

  • Leeds City Council (20 011 363)

    Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2021

    Summary: We will not investigate Mr X’s complaint about the Council’s refusal to pay compensation for damage caused to his car by a pothole as this is a matter for the courts.

  • Herefordshire Council (20 002 291)

    Statement Closed after initial enquiries Highway repair and maintenance 04-Mar-2021

    Summary: We will not investigate this complaint the Council is not maintaining vehicle access to the complainant’s home. It is unlikely we would find evidence of fault by the Council and the complainant can seek a remedy in court.

  • Hertfordshire County Council (20 009 504)

    Statement Closed after initial enquiries Highway repair and maintenance 03-Mar-2021

    Summary: Mr Y complained about the Council’s failure to maintain overflowing highway drains which have caused potholes to form which damaged his car. We should not investigate this complaint as it is unlikely we would find fault and it is reasonable to expect Mr Y to raise any claim for damages through insurers and the courts, who are better placed than the Ombudsman to consider this.

  • West Sussex County Council (20 011 310)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Mar-2021

    Summary: Mrs X complains the Council has refused to compensate her for repairs needed to her car after it was damaged by two potholes. We will not investigate as this is ultimately a matter for the courts.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings