Highway repair and maintenance archive 2020-2021


Archive has 185 results

  • London Borough of Islington (20 004 917)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Nov-2020

    Summary: The Ombudsman will not investigate Mr G’s complaint about the Council’s refusal to accept liability for the personal injuries he sustained from a fall on an uneven road surface. This is because it is reasonable to expect Mr G to pursue his claim for compensation through the courts.

  • Staffordshire County Council (20 005 174)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Nov-2020

    Summary: Mrs X complained about the Council’s failure to take action over a tree which she says is causing root damage to her property and nuisance from overhanging branches. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it concerns claims about liability for damage to property which is a private legal matter. Only insurers or the courts can determine legal claims.

  • Wakefield City Council (19 014 997)

    Statement Upheld Highway repair and maintenance 02-Nov-2020

    Summary: Mrs X complained about a lack of action taken by the Council to address drainage problems, and about a lack of contact and delays. The Council accepted fault for delays and failing to update Mrs X. It agreed to provide a remedy.

  • Hampshire County Council (20 005 100)

    Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

  • Essex County Council (20 005 162)

    Statement Closed after initial enquiries Highway repair and maintenance 28-Oct-2020

    Summary: Mrs X complained about the Council’s failure to carry out work where her driveway meets the public highway and catches the bottom of her car. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Durham County Council (19 017 368)

    Statement Upheld Highway repair and maintenance 28-Oct-2020

    Summary: Mr D complains the Council has not maintained the highway/ footpaths and not installed sufficient dropped kerbs. He also says the Council should have completed an Equality Impact Assessment for an event. The Ombudsman has upheld the complaint because there is some fault by the Council, it delayed contacting Mr D and incorrectly referenced a site in its complaint response. He has completed the investigation because those faults did not cause an outstanding injustice to Mr D.

  • Cheshire East Council (20 004 946)

    Statement Closed after initial enquiries Highway repair and maintenance 26-Oct-2020

    Summary: Mrs A complained the Council failed to maintain the gullies outside of her home which resulted in flooding and damage to her property. The Ombudsman will not investigate this complaint. This is because it is unlikely that our investigation would find fault in how the Council reached its decision and we cannot question a decision taken without a fault.

  • Essex County Council (20 005 035)

    Statement Closed after initial enquiries Highway repair and maintenance 22-Oct-2020

    Summary: The Ombudsman will not investigate this complaint about a road repair which led to the complainant’s daughter getting tarmac on a tyre. This is because there is insufficient evidence of injustice.

  • Hampshire County Council (20 005 272)

    Statement Closed after initial enquiries Highway repair and maintenance 21-Oct-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not pay for repairs which were needed to his car after it was damaged by a pothole. This is because it is reasonable to expect Mr X to take court action for the compensation he seeks.

  • Suffolk County Council (19 014 422)

    Statement Upheld Highway repair and maintenance 21-Oct-2020

    Summary: Mrs B complains that the Council delayed in carrying out works to the noisy drain next to her home. The Ombudsman has not found fault in the way the Council investigated Mrs B’s request for repairs but decided against this. The Ombudsman considers the apology already made a suitable response to the injustice caused by delays in responding to Mrs B’s enquiries.

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