Archive has 160 results
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West Berkshire Council (20 005 172)
Statement Closed after initial enquiries Other 30-Nov-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council imposing restrictions on her contact with it. This has not caused her a significant direct personal injustice.
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North Yorkshire County Council (20 006 696)
Statement Closed after initial enquiries Other 24-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about Council delay in responding to his information request. This is because the Information Commissioner’s Office is best placed to deal with this matter.
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Wychavon District Council (20 006 747)
Statement Closed after initial enquiries Other 24-Nov-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s mishandling of her data which has caused her distress. This is because the Information Commissioner’s Office is best placed to deal with this matter.
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Solihull Metropolitan Borough Council (20 007 299)
Statement Closed after initial enquiries Other 24-Nov-2020
Summary: Ms X complains about Council delay in responding to her complaint about a data breach which caused her distress. The Ombudsman will not investigate as this is best dealt with by the Information Commissioner’s Office.
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Wakefield City Council (20 007 774)
Statement Closed after initial enquiries Other 24-Nov-2020
Summary: Mrs X complains the Council has failed to respond to the subject access request she has made for all data held about her and her family. The Information Commissioner’s Office is best placed to deal with this matter and so the Ombudsman will not investigate.
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Statement Closed after initial enquiries Other 23-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the loss of his kayak from a storage facility owned/run by the Council. This is because it would be reasonable for Mr X to make a claim against the Council at court.
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Ipswich Borough Council (20 006 333)
Statement Closed after initial enquiries Other 23-Nov-2020
Summary: X complains the Council has failed in its public sector duty and failed to scrutinise how its money is spent in supporting organisations which do not properly support trans people equality. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
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Statement Upheld Other 20-Nov-2020
Summary: Mr X complained the Council incorrectly spelt his middle name on his father’s death certificate and required a £90 payment to amend this. Mr X says he has paid to have this amended but the Council has refused to refund his payment. The Ombudsman has found fault with the Council. The Council agreed to refund Mr X the £90 fee and provide an apology.
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London Borough of Bromley (20 004 816)
Statement Not upheld Other 20-Nov-2020
Summary: The complainant brought a complaint alleging defamation by the Council which he perceives has damaged his reputation. The Ombudsman does not have jurisdiction to consider a complaint for defamation and he cannot enforce a remedy associated with this. Further, the complainant complains the Council has unfairly restricted his contact with councillors and staff, though the Ombudsman cannot determine any fault in this regard.
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Royal Borough of Kingston upon Thames (20 005 879)
Statement Closed after initial enquiries Other 17-Nov-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s complaints process. This is because there is not enough evidence of fault and the Ombudsman will not investigate complaint handling as a standalone issue.