Archive has 160 results
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North West Leicestershire District Council (20 006 594)
Statement Closed after initial enquiries Other 04-Jan-2021
Summary: We will not investigate Mrs X’s complaint about a Council employee verbally abusing her on a social media site. This is because there is no sign of fault in the Council’s handling of the matter and it is unlikely we would add to the response already provided by the Council’s investigation. Also, an investigation by the Ombudsman cannot achieve the outcomes Mrs X seeks.
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Buckinghamshire Council (20 007 290)
Statement Closed after initial enquiries Other 18-Dec-2020
Summary: Mr X complains the Council harassed him to provide an address for the service of legal papers. We will not investigate this complaint as we are unlikely to add to the Council’s investigation. Nor is further investigation likely to lead to a different outcome.
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Norfolk County Council (19 017 606)
Statement Not upheld Other 17-Dec-2020
Summary: Mrs X complained the notes of a meeting of the Norfolk Autism Partnership Board, of which the Council is a member, misrepresent her role at the meeting. The Ombudsman has discontinued his investigation. This is because we cannot achieve the outcome Mrs X wants, and another organisation is better placed to consider the complaint.
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London Borough of Sutton (20 007 518)
Statement Closed after initial enquiries Other 16-Dec-2020
Summary: Ms X complained about the Council’s decision not to investigate a local councillor for breach of the member’s Code of Conduct. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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East Riding of Yorkshire Council (20 007 517)
Statement Closed after initial enquiries Other 14-Dec-2020
Summary: Mrs X complains about the Council’s error in wrongly referring to her husband as “the late” Mr X. The Ombudsman will not investigate the complaint because an investigation by the Ombudsman is unlikely to lead to a different outcome.
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Somerset West and Taunton Council (20 006 830)
Statement Closed after initial enquiries Other 14-Dec-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s handling of her subject access request. This is because complaints about data issues are best considered by the Information Commissioner’s Office.
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Wiltshire Council (20 008 502)
Statement Closed after initial enquiries Other 08-Dec-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about data protection issues. This is because the Information Commissioner’s Office is the appropriate body to consider her concerns.
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London Borough of Bromley (19 003 471)
Statement Upheld Other 04-Dec-2020
Summary: Ms D complained the Council failed to exercise sufficient scrutiny over aircraft movements at Biggin Hill Airport. We uphold the complaint finding the Council delayed in replying to Ms D and did not fulfil certain commitments given to her. We find this caused her unnecessary time, trouble and frustration. The Council has agreed to remedy this injustice by providing Ms D with an apology and further response to those outstanding matters identified in this statement.
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London Borough of Hillingdon (19 019 196)
Statement Closed after initial enquiries Other 02-Dec-2020
Summary: We will not investigate Mr X’s complaint that the Council restricted his communication with it and gave him a second-rate service in dealing with his complaints and queries. The Council has communicated with Mr X appropriately and has not caused him injustice.
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Westminster City Council (20 006 821)
Statement Closed after initial enquiries Other 01-Dec-2020
Summary: Mr X complained about the Coroner’s decision not to carry out an inquest into the death of his wife in 2019. We will not investigate this complaint because the actions of Coroners in their judicial capacity are outside the Ombudsman’s jurisdiction.