Lancashire County Council (20 010 451)

Statement Closed after initial enquiries Other 19-Jan-2021

Summary: We will not investigate Mr B’s complaint about the Council’s failure to respond to his freedom of information request. This is because Mr B may complain to the Information Commissioner, which is in the best position to consider the matter.

Leicester City Council (18 019 953)

Statement Upheld Other 14-Jan-2021

Summary: Mr X complained the Council did clearance works to the garden of his home without giving him any notice. Or, if any notice was given, it was not in large print which he needs because of his visual impairment, which the Council is aware of. He considered to remedy the damage done would cost £30,000. There was fault by the Council which has caused some injustice to Mr X. The Council will apologise and review its procedures.

London Borough of Merton (20 008 458)

Statement Closed after initial enquiries Other 14-Jan-2021

Summary: Mr X says the Council changed his address without consulting him in 2015. He says he became aware of the matter in 2017 but is only recently affected by the change. We will not investigate this complaint as it is too late. We have seen no reason why Mr X could not have complained much sooner. And we cannot achieve the outcome he is seeking.

Corby Borough Council (20 008 852)

Statement Closed after initial enquiries Other 11-Jan-2021

Summary: We will not investigate Mr X’s complaint about the Council’s response to his request for information. This is because the Information Commissioner’s Office is the appropriate body to consider Mr X’s complaint.

Devon County Council (20 007 709)

Statement Closed after initial enquiries Other 11-Jan-2021

Summary: We will not investigate this complaint about advice given by the Council to staff at a nursery which led to the involvement of Ofsted in the running of the nursery. This is because we cannot link the claimed fault to the injustice the complainant says she has suffered.

Cannock Chase District Council (20 009 191)

Statement Closed after initial enquiries Other 08-Jan-2021

Summary: Miss X seeks compensation for injuries she sustained after attempting to carry out work at her council property that she says the Council told her to do, as it would not do it. We cannot investigate this as we have no legal remit to look at complaints relating to the Council’s management of its social housing. Additionally, this is a matter for the courts.

Bristol City Council (20 009 689)

Statement Closed after initial enquiries Other 08-Jan-2021

Summary: We cannot investigate Miss X’s complaint about damage caused to her property due to the disrepair of a neighbouring Council property as it is outside our legal remit.

Wigan Metropolitan Borough Council (20 008 621)

Statement Closed after initial enquiries Other 08-Jan-2021

Summary: We will not investigate Miss X’s complaint about the accuracy of information held by the Council. This is because the Information Commissioner’s Office is the appropriate body to consider Miss X’s complaint.

Oadby & Wigston Borough Council (20 007 697)

Statement Closed after initial enquiries Other 06-Jan-2021

Summary: We will not investigate Mr X’s complaint about work the Council carried out to his property. This is because we cannot consider complaints about a council when it is acting as a social landlord. We will not investigate the rest of Mr X’s complaint because it is about matters we have already considered.

Spelthorne Borough Council (20 007 754)

Statement Closed after initial enquiries Other 05-Jan-2021

Summary: Mr X complains the Council will not let him see an email, which Mr X considers to be malicious, sent to it by a neighbour. The Ombudsman will not investigate as this matter is best dealt with by the Information Commissioner’s Office.