London Borough of Croydon (20 011 248)

Statement Closed after initial enquiries Other 16-Mar-2021

Summary: We will not investigate this complaint about the Council’s failure to respond to a subject access request. This is because there is insufficient evidence of fault and the complainant could complain to the Information Commissioner.

Wakefield City Council (20 010 231)

Statement Closed after initial enquiries Other 12-Mar-2021

Summary: Ms X complains about the Council’s response to a complaint she made about a parish councillor. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council and we cannot achieve the outcome Ms X seeks.

London Borough of Enfield (20 010 363)

Statement Closed after initial enquiries Other 10-Mar-2021

Summary: We will not investigate this complaint about data the Council holds about the complainant which he says is wrong. This is because the complainant can complain to the Information Commissioner.

Oxford City Council (20 005 457)

Statement Closed after initial enquiries Other 05-Mar-2021

Summary: Ms X complained that an organisation working in partnership with the Council discriminated against her on the grounds of race by charging her more than other people to hire a room. She says the Council failed to put processes in place to prevent and address systemic racism within partner organisations. Ms X’s complaint is not within the Ombudsman’s jurisdiction as the community centre Ms X complains about is not providing services on behalf of the Council.

Brighton & Hove City Council (20 007 874)

Statement Closed after initial enquiries Other 02-Mar-2021

Summary: Mr X complained about a councillor’s insensitive use of words when discussing a local cycle scheme. We should not investigate this complaint. This is because there is insufficient evidence of fault which has caused any significant injustice to Mr X.

Bristol City Council (20 010 464)

Statement Closed after initial enquiries Other 02-Mar-2021

Summary: Mr X complains about the Council’s handling of his complaint concerning wrongdoing by a charity in connection with the suicide of a charity employee. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Southend-on-Sea City Council (20 010 188)

Statement Closed after initial enquiries Other 25-Feb-2021

Summary: Ms X complains about the Council’s delay in responding to the Subject Access Requests she made concerning her and her family. We will not investigate the complaint because the Information Commissioner is the body best placed to deal with such a complaint.

London Borough of Bromley (20 010 537)

Statement Closed after initial enquiries Other 22-Feb-2021

Summary: We will not investigate Mr X’s complaint, made on behalf of his client Mr W, about the Council’s failure to reply to a Subject Access Request, his concern about the security of Mr W’s personal data submitted to the Council, and the Council’s failure to reply to his complaint. The core issues are data disclosure and data handling ones best dealt with by the Information Commissioner’s Office. We will not investigate a council’s complaint handling in isolation when we do not intend to investigate the core issues giving rise to the complaint.

London Borough of Tower Hamlets (20 008 153)

Statement Closed after initial enquiries Other 19-Feb-2021

Summary: We will not investigate Ms X’s complaint about the time taken to process a refund for a cancelled class. This is because there is not enough evidence Ms X has been caused significant personal injustice. It is also unlikely an investigation would achieve anything more.

London Borough of Barking & Dagenham (20 010 869)

Statement Closed after initial enquiries Other 19-Feb-2021

Summary: We will not investigate this complaint about a car being stolen from a rented garage. This is because part of the complaint is late and it is unlikely we would find evidence of fault by the Council causing injustice so there is no good reason to investigate that part now. It would be reasonable to allow the Council’s insurance department to investigate and if unsatisfied, to pursue the loss of the car through the courts and, complain to the ICO about the Council not providing him with information.