London Borough of Haringey (20 005 466)

Statement Closed after initial enquiries Leisure and culture 16-Nov-2020

Summary: The Ombudsman will not investigate this complaint about the end of a volunteering opportunity in February 2016. This is because it is a late complaint.

Stoke-on-Trent City Council (19 016 130)

Statement Upheld Leisure and culture 16-Nov-2020

Summary: Mrs B complains about the Council’s actions in banning her from two of its leisure centres. The Ombudsman finds there was fault by the Council in this matter, in its failure to conduct reviews of the bans imposed and in its complaint handling. As a result. Mrs B was caused injustice for which a remedy has been agreed.

Torbay Council (20 003 008)

Statement Closed after initial enquiries Leisure and culture 05-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint a council officer assaulted him. This is because the Ombudsman cannot investigate allegations of crime and there is not enough evidence of fault by the Council. It is also unlikely an investigation by the Ombudsman would lead to a different outcome and we cannot achieve what Mr X wants.

London Borough of Southwark (20 005 158)

Statement Closed after initial enquiries Leisure and culture 27-Oct-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about reduced capacity in her local leisure centre. This is because there is not enough evidence of fault by the Council.

Liverpool City Council (19 015 826)

Statement Not upheld Leisure and culture 09-Oct-2020

Summary: Mr C complained about noise and other disturbance from two large events held in a park near to his property in 2019. We are unable to find fault with the actions of the Council.

London Borough of Lewisham (19 016 897)

Statement Not upheld Leisure and culture 06-Oct-2020

Summary: Ms X complains the Council did not deal with a dispute about her allotment properly. The Council is not at fault.

Derbyshire County Council (20 003 922)

Statement Closed after initial enquiries Leisure and culture 02-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the conduct of a member of staff at a council library. This is because there is not enough evidence of fault causing significant personal injustice. It is also unlikely we could add anything to the Council’s response, and we cannot achieve the outcome Mr X wants.

Chesterfield Borough Council (19 009 321)

Statement Upheld Leisure and culture 17-Sep-2020

Summary: The Council wrongly refused to investigate a complaint from an allotment holder that an Allotment Association was in breach of its lease with the Council. The Council did not check if the Association had correctly ended a tenancy. This caused injustice as the allotment holder missed the opportunity to resolve the complaint without losing her allotments. The Council will apologise, make a payment, and carry out an investigation.

Greater London Authority (20 000 805)

Statement Closed after initial enquiries Leisure and culture 10-Sep-2020

Summary: The Ombudsman will not investigate this complaint that the Authority did not provide enough security at a fireworks event. This is because we are unlikely to find fault by the Authority caused injustice to the complainant.

Isle of Wight Council (19 014 359)

Statement Not upheld Leisure and culture 27-Aug-2020

Summary: Mr B complains the Council allowed an events company to erect a marquee in front of holiday apartments he owns and lets. Mr B says the marquee blocked the view from the holiday apartments and affected his ability to let them, resulting in financial loss. The Ombudsman has completed its investigation and found no evidence of fault by the Council.