Commercial and contracts archive 2020-2021


Archive has 33 results

  • London Borough of Southwark (20 002 722)

    Statement Closed after initial enquiries Commercial and contracts 02-Sep-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council incorrectly disposing of his belongings from a rented garage. His property loss is a matter best determined by a claim to the Council’s insurers, or by the courts.

  • Hertfordshire County Council (20 002 056)

    Statement Closed after initial enquiries Commercial and contracts 24-Aug-2020

    Summary: Mrs X complains about the Council’s illegal eviction of her family from their home. The Ombudsman cannot investigate the complaint because she has taken court action about the matter and so the complaint falls outside our jurisdiction.

  • London Borough of Hounslow (19 015 853)

    Statement Not upheld Commercial and contracts 14-Aug-2020

    Summary: Ms X complains about how the Council handled the marketing and bidding for a business property she wanted to rent. She says she suffered disappointment and uncertainty as a result. The Council is not at fault.

  • Northampton Borough Council (19 006 847)

    Statement Upheld Commercial and contracts 27-Jul-2020

    Summary: Mr B complained the Council failed to provide alternative parking before demolition works as it had promised to do, failed to deal with his complaint properly and failed to ensure contractors followed health and safety practices when removing asbestos. The Council failed to explain the delay in providing extra parking but mitigated that by offering Mr B an alternative garage. That limited Mr B’s injustice to frustration, for which an apology is appropriate. The Council properly responded to the complaint but did not follow its complaints procedure which it should do in future. There is no fault in how the Council handled the issue of removal of asbestos.

  • Hampshire County Council (20 000 746)

    Statement Closed after initial enquiries Commercial and contracts 14-Jul-2020

    Summary: Mrs X complains that the Council has not honoured a contract she had with a local school for the provision of after school care. The Ombudsman will not investigate this complaint because this is a matter for the courts.

  • Medway Council (19 020 619)

    Statement Closed after initial enquiries Commercial and contracts 13-Jul-2020

    Summary:

    Summary: Mr X is a solicitor complaining on his client’s behalf. He says the Council has failed to respond to his letter before claim according to pre-action protocols. And that it refuses to repair a wall which Mr X says is dangerous. The Ombudsman will not investigate this complaint as Mr X can ask the Court to decide whether the Council is liable for repairing the wall.

  • Lancashire County Council (20 000 818)

    Statement Closed after initial enquiries Commercial and contracts 08-Jul-2020

    Summary: The Ombudsman cannot investigate Mr X’s complaint that an employee of a business support scheme stole his intellectual property. This is because the issue does not concern an administrative function of the Council and is more appropriate for consideration for the courts.

  • Welwyn Hatfield Borough Council (19 019 320)

    Statement Closed after initial enquiries Commercial and contracts 23-Jun-2020

    Summary: The Ombudsman will not investigate this complaint about the Council sending the complainant letters about rent arrears for a garage. It is unlikely he would find fault by the Council has caused injustice that would justify his involvement.

  • Hartlepool Borough Council (19 019 087)

    Statement Closed after initial enquiries Commercial and contracts 15-Jun-2020

    Summary: The Ombudsman will not investigate this complaint about the Council terminating a school transport contract with short notice. It is unlikely we would find fault by the Council, and if the complainant believes the Council has breached the terms of the contract it would be reasonable for her to take the matter to court.

  • Dacorum Borough Council (19 017 993)

    Statement Closed after initial enquiries Commercial and contracts 29-May-2020

    Summary: The Ombudsman will not investigate Ms X’s complaint that the Council acted wrongly regarding repairs at a commercial property she leases from it. The complaint is outside the Ombudsman’s jurisdiction. Ms X has an alternative remedy at court regarding the lease and if she wants to claim damages due to the Council’s negligence.

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