Nuneaton & Bedworth Borough Council (20 005 877)

Statement Not upheld Allocations 09-Mar-2021

Summary: Miss X complained that the Council unfairly decided she did not qualify to join its Housing Register when she needs to move to suitable accommodation for medical reasons. We found no fault in the way the Council made this decision.

London Borough of Havering (20 011 054)

Statement Closed after initial enquiries Homelessness 09-Mar-2021

Summary: Miss X complained about the Council’s decision to discharge its homeless duty to her in 2019. We should not exercise discretion to investigate this complaint which was received outside the normal 12-month period for accepting complaints. This is because it concerns a homelessness decision, and it was reasonable for her to challenge the decision in the courts at the time.

Epping Forest District Council (20 011 069)

Statement Closed after initial enquiries Allocations 09-Mar-2021

Summary: We will not investigate this complaint that the Council will not allow the complainant to join the housing register. This is because there is insufficient evidence of fault by the Council.

London Borough of Enfield (20 003 916)

Statement Closed after initial enquiries Homelessness 09-Mar-2021

Summary: Miss X complained about the Council placing her in temporary accommodation which she says is unsuitable for her needs. We should not investigate this complaint. This is because the Council offered her a review of the accommodation and agreed to move her to another property. She had a right of appeal against the review decision to the County Court and it was reasonable for her to pursue this.

Birmingham City Council (20 012 966)

Statement Closed after initial enquiries Managing council tenancies 08-Mar-2021

Summary: We cannot investigate Miss C’s complaint that the Council has failed to fix a leak at a Council-owned property next to her home. This is because Miss C’s complaint is about the management of social housing by the Council. We do not have the power to investigate such complaints.

London Borough of Lambeth (20 010 671)

Statement Closed after initial enquiries Private housing 08-Mar-2021

Summary: We will not investigate this complaint that the Council failed to provide landlord insurance to the complainant and failed to reply to enquiries about it. This is because there is insufficient evidence of fault and injustice and because the Council has provided a fair remedy for the delays that occurred.

Ashford Borough Council (20 007 838)

Statement Not upheld Allocations 08-Mar-2021

Summary: Mr X complained the Council’s lettings policy unfairly favoured Council tenants over housing association tenants wanting to move home and the Council should have rehoused him sooner. We found no fault with the Council’s policy or how the Council applied it to Mr X so we completed our investigation.

Sandwell Metropolitan Borough Council (20 008 994)

Statement Not upheld Homelessness 08-Mar-2021

Summary: Ms X complains the Council delayed addressing and remedying serious repair issues which affected her Private Sector Lease property in recent years. We have found no evidence of fault in the way the Council considered these matters so have completed our investigation.

London Borough of Bromley (20 010 343)

Statement Closed after initial enquiries Homelessness 05-Mar-2021

Summary: Mr X complained about the suitability of temporary accommodation provided by the Council when he presented as homeless in 2020. We should not exercise discretion investigate this complaint. This is because it would have been reasonable for him to ask for a review of the accommodation and appeal to the court if this was unsuccessful.

Leicester City Council (20 003 093)

Statement Upheld Allocations 05-Mar-2021

Summary: There is fault by the Council in how it dealt with Miss X’s application to join the housing register and her homelessness. It should apologise, pay Miss X £300, and take action to improve its service.