Dudley Metropolitan Borough Council (20 010 492)

Statement Closed after initial enquiries Allocations 12-Mar-2021

Summary: We will not investigate Miss X’s complaint about the Council’s assessment and decision of her housing application. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.

London Borough of Brent (19 006 981)

Statement Upheld Homelessness 11-Mar-2021

Summary: The Council failed to consider relevant information before refusing Ms X’s request for a review of the suitability of accommodation offered to discharge its homeless duty. The Council has agreed to review the suitability of the offer.

London Borough Of Barnet (20 002 930)

Statement Upheld Homelessness 11-Mar-2021

Summary: Ms X complained the Council accommodated her in temporary accommodation unsuitable for her medical needs, failed to provide permanent accommodation, delayed carrying out repairs and failed to take her concerns about a fake Electrical Installation Condition Report seriously. The Council’s failure to provide alternative suitable accommodation for 11 months is fault. There is also fault in relation to delays with repairs and delay in dealing with her concerns about the Electrical Installation Condition Report. A suitable remedy for these faults has been agreed.

Wychavon District Council (20 010 880)

Statement Closed after initial enquiries Allocations 11-Mar-2021

Summary: Miss X complained about the Council’s assessment of her housing application. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Newham (20 011 129)

Statement Closed after initial enquiries Allocations 11-Mar-2021

Summary: We will not investigate Mr B’s complaint about the way the Council dealt with his request for a transfer on medical and harassment grounds. This is because there is insufficient evidence of fault in the Council’s decision-making process.

Sandwell Metropolitan Borough Council (20 011 734)

Statement Closed after initial enquiries Other 11-Mar-2021

Summary: We will not investigate this complaint that water in a garage the complainant rents from the Council damaged his belongings. This is because claims for damages need to be dealt with through insurers or the courts.

London Borough of Camden (20 004 508)

Statement Upheld Allocations 10-Mar-2021

Summary: Mr X complained the Council refused to let him apply for a property transfer and failed to consider his homelessness application. We find the Council delayed in reviewing his housing decision and assessing the condition of his property. It has agreed to pay him £150 for avoidable distress and uncertainty caused by its delays.

Fareham Borough Council (20 006 771)

Statement Not upheld Allocations 10-Mar-2021

Summary: Mr X complains that the Council failed to consider medical evidence when making its decision about his housing allocation. He says his partner sleeps on the floor or sofa, and this has a detrimental impact on his partner’s mental health. The Ombudsman does not find the Council at fault.

City of Wolverhampton Council (20 008 883)

Statement Closed after initial enquiries Allocations 10-Mar-2021

Summary: We will not investigate this complaint about the complainant’s request to move due to vermin in her home. This is because there is insufficient evidence of fault by the Council, we cannot achieve the outcome the complainant wants, and because we cannot investigate a complaint about a council acting as a landlord.

Northampton Borough Council (20 010 490)

Statement Closed after initial enquiries Homelessness 10-Mar-2021

Summary: Mr X complained about the Council’s failure to take action to recover rent deposit and advance rent payments after he was assaulted by his landlady in 2019. We should not exercise discretion to investigate this complaint. This is because it concerns matter which he was aware of prior to the 12-month period for accepting complaints.