London Borough of Hammersmith & Fulham (20 012 001)

Statement Closed after initial enquiries Allocations 25-Mar-2021

Summary: We will not investigate Mr B’s complaint about the way the Council dealt with his complaint about his transfer request. This is because the injustice he suffered because of the way the Council dealt with his complaint is not significant enough to justify our involvement.

London Borough of Brent (20 000 450)

Statement Upheld Covid-19 24-Mar-2021

Summary: Mr X complained about the standard of accommodation the Council provided during the COVID-19 pandemic, and about failings in the way it handled his homelessness application. The Council was at fault for a delay in responding to Mr X’s concerns about the accommodation, which it later accepted fell below its standards. It was also at fault for failing to review its decision that Mr X was not in priority need. It has already apologised, made a payment of £500 and taken action to prevent recurrence so no further recommendations are needed.

London Borough of Redbridge (20 003 132)

Statement Closed after initial enquiries Allocations 24-Mar-2021

Summary: We shall not investigate Ms X’s complaint about the Council delaying dealing with information about her housing application. This is because the delay did not cause Ms X a significant enough injustice in practical terms for us to investigate.

Milton Keynes Council (20 011 691)

Statement Closed after initial enquiries Allocations 24-Mar-2021

Summary: We will not investigate this complaint that the Council has failed to provide permanent housing. This is because there is insufficient evidence of fault by the Council and because part of the complaint is late.

London Borough of Barking & Dagenham (20 011 921)

Statement Closed after initial enquiries Managing council tenancies 24-Mar-2021

Summary: A homeowner complained about the Council’s failure to resolve issues caused by her neighbour, a Council tenant, breaching her tenancy agreement. But we cannot investigate this matter. This is because the law says we cannot consider complaints about councils acting in their role as landlords of social housing.

Peterborough City Council (20 013 591)

Statement Closed after initial enquiries Private housing 23-Mar-2021

Summary: Mr X complains about the Council’s failure to assist him in connection with tenants in his rented property who have not paid their rent. We will not investigate the complaint because we are unlikely to find evidence of fault sufficient to warrant investigation and Mr X has appeal rights to the Information Commissioner in relation to his Freedom of Information request.

London Borough of Bromley (20 009 318)

Statement Closed after initial enquiries Allocations 23-Mar-2021

Summary: We will not investigate this complaint that the Council has not awarded enough priority to a woman’s Housing Register application. This is because the complaint has been made late, and there are no good reasons for us to pursue the matter now.

London Borough of Hackney (19 017 811)

Statement Upheld Homelessness 23-Mar-2021

Summary: Ms B complained that there was fault in the way the Council dealt with her requests for advice and assistance with her housing situation. We find the Council was at fault in the way it dealt with the matter. In recognition of the injustice caused the Council has agreed to apologise to Ms B and make a payment to her.

London Borough of Camden (20 004 536)

Statement Closed after initial enquiries Allocations 22-Mar-2021

Summary: Ms X complained about the way the Council handled her application to be on its Housing Register. We will not investigate the complaint because Ms X has not yet completed the Council’s review procedure.

Leeds City Council (19 013 363)

Statement Not upheld Allocations 19-Mar-2021

Summary: Mr X complained about the Council’s housing team and anti-social behaviour team. He said the Council is trying to stop him finding a suitable new home and is failing to deal with ongoing anti-social behaviour where he lives. The Ombudsman did not find evidence of fault in the way the Council managed Mr X’s housing application or investigated anti-social behaviour.