Preston City Council (19 012 480)

Statement Upheld Private housing 10-Jul-2020

Summary: There was no fault in the Council’s response to reports of maintenance problems and leaks at a privately-rented flat. There was some fault in the Council’s complaint-handling, but this did not cause a significant injustice and does not warrant a remedy. The Ombudsman has therefore completed his investigation.

Redditch Borough Council (19 006 401)

Statement Closed after initial enquiries Private housing 30-Jun-2020

Summary: I have discontinued Mr C’s complaint that the Council failed to properly investigate his reports of harassment by his private landlord because the complaint is late.

London Borough of Redbridge (19 006 839)

Statement Upheld Private housing 18-Jun-2020

Summary: Ms X complains about the action the Council took following her reports of a leak in her home. She says this resulted in her having to live with a leak and a hole in her ceiling for over a year. The Ombudsman finds fault with the level of action the Council took following Ms X’s reports. The Council agreed to the recommendations the Ombudsman made to remedy the injustice caused.

Nuneaton & Bedworth Borough Council (19 021 209)

Statement Closed after initial enquiries Private housing 16-Jun-2020

Summary: A homeowner complained that the Council unreasonably ended a scheme to fund free home insulation works after an energy company had told him he would qualify for the scheme. But the Ombudsman has no reason to investigate this matter because there is no sign of fault by the Council.

Crawley Borough Council (19 020 274)

Statement Closed after initial enquiries Private housing 07-Apr-2020

Summary: Mr X complained the Council ignored evidence he provided about unsafe installation of an appliance at his rented property. We will not investigate this complaint. This is because it is unlikely we would find fault in the Council’s actions. If we did find fault, it is unlikely we would find it had caused Mr X a significant injustice.

London Borough of Croydon (18 009 203)

Statement Not upheld Private housing 31-Mar-2020

Summary: There was no fault by the Council in the way it dealt with Miss B’s homeless application or her concerns about the condition of her accommodation.

Bristol City Council (19 018 982)

Statement Closed after initial enquiries Private housing 31-Mar-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s response to matters concerning his eviction from privately rented accommodation in 2016. This is because the substantive matter happened too long ago to be investigated now.

Broxbourne Borough Council (19 018 672)

Statement Closed after initial enquiries Private housing 31-Mar-2020

Summary: The Ombudsman will not investigate Ms Q’s complaint about the actions of the Council’s Environmental Health Team. This is because we are unlikely to find fault. And the Housing Ombudsman Service is better placed to consider the complaint.