Blackpool Borough Council (19 015 723)

Statement Closed after initial enquiries Other 22-Jun-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about an incident in his previous sheltered housing accommodation because it lies outside the Ombudsman’s jurisdiction. This is a matter for the Housing Ombudsman.

Royal Borough of Kensington & Chelsea (19 014 369)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident’s parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman’s recommendations to take additional steps.

Royal Borough of Kensington & Chelsea (19 014 373)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident’s parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman’s recommendations to take additional steps.

Royal Borough of Kensington & Chelsea (19 014 375)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident’s parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman’s recommendations to take additional steps.

Royal Borough of Kensington & Chelsea (19 014 377)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident’s parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman’s recommendations to take additional steps.

City of Wolverhampton Council (19 013 157)

Statement Not upheld Other 16-Jun-2020

Summary: Mr B complained about the Council’s actions in responding to complaints of anti-social behaviour from his neighbour, Mr C. We cannot identify fault in the way the Council has dealt with the situation.

Derby City Council (19 021 110)

Statement Closed after initial enquiries Other 06-May-2020

Summary: The Ombudsman cannot investigate Mr Y’s complaint about the resurfacing works carried out by the Council. This is because estate management matters cannot be investigated by the Ombudsman.