Harlow District Council (20 009 878)

Statement Closed after initial enquiries Other 12-Jan-2021

Summary: We cannot investigate Mr C’s complaint that the Council damaged his home when it repaired neighbouring Council-owned properties. This is because the Council did this work in its role as a social landlord. We cannot investigate complaints about the management of social housing.

North Kesteven District Council (20 008 081)

Statement Closed after initial enquiries Other 06-Jan-2021

Summary: We will not investigate this complaint about the Council’s decision not to waive a land charge for a Disabled Facilities Grant. This is because the Council has offered to review its decision if the complainant provides additional information. In addition, there is insufficient evidence of fault by the Council.

London Borough of Hackney (20 007 514)

Statement Closed after initial enquiries Other 05-Jan-2021

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not repair damage it caused to his house. The complaint relates to the Council’s management of social housing over which the Ombudsman has no legal remit. Additionally, ultimately this is a matter for the courts.

London Borough of Harrow (20 007 924)

Statement Closed after initial enquiries Other 24-Dec-2020

Summary: We will not investigate this complaint about the Council’s request for the complainant to remove a camera from outside her front door. This is because the complainant has reached an agreement with the Council about an alternative location for a camera and the Council is still dealing with her noise complaint.

London Borough of Islington (20 008 219)

Statement Closed after initial enquiries Other 19-Dec-2020

Summary: We have no jurisdiction to investigate this complaint about the management of parking on a Council housing estate.

Royal Borough of Kensington & Chelsea (19 012 606)

Statement Upheld Other 18-Dec-2020

Summary: Ms X complains about the Council’s decision to not backdate her food allowance payments. The Council was at fault for failing to make sure residents were aware of the food payments. This resulted in Ms X not applying for the food payment until she was told by the Council, causing her to miss out on a backdated claim. The Council has agreed to backdate her food payments to remedy the injustice caused.

Leeds City Council (20 007 516)

Statement Closed after initial enquiries Other 15-Dec-2020

Summary: We cannot investigate Miss B complaint about the Council’s response to the problems she has reported relating to housing land it owns. This is because we cannot investigate complaints about action the Council has taken in its landlord role.

London Borough of Wandsworth (20 001 385)

Statement Closed after initial enquiries Other 14-Dec-2020

Summary: We will not investigate this complaint about rental payments Mr Q believes he is owed for a property he leased to the Council under its private sector leasing scheme. This is because he may go to court. Nor will we investigate Mr Q’s complaint about the Council’s failure to give him information about his property. The Information Commissioner is better placed to consider this part of the complaint.

Mid Sussex District Council (20 007 099)

Statement Closed after initial enquiries Other 08-Dec-2020

Summary: We will not investigate this complaint about the Council’s decision not to lease a property from the complainant. This is because there is insufficient evidence of fault and injustice.

Westminster City Council (20 004 251)

Statement Closed after initial enquiries Other 30-Nov-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s handling of housing management issues made on behalf of residents who occupy their homes as leaseholders. This is because the complaint falls outside our jurisdiction and should be made to the Housing Ombudsman.