Archive has 24 results
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Cheshire West & Chester Council (20 001 346)
Statement Closed after initial enquiries Council house sales and leaseholders 22-Sep-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s refusal to accept it mis-sold Mr X his house and is therefore not responsible for marking out his parking bays. This is because it is reasonable to expect Mr X to pursue the matter in Court and the Ombudsman cannot achieve the outcome he wants.
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London Borough of Ealing (20 002 791)
Statement Closed after initial enquiries Council house sales and leaseholders 07-Sep-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the way the Council handled his Right to Buy application. This is because it is reasonable to expect Mr X to have used the legal remedies available to him.
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Ryedale District Council (20 000 617)
Statement Closed after initial enquiries Council house sales and leaseholders 17-Jul-2020
Summary: Mrs X complains about a Section 157 restriction on her house which she says makes it difficult to sell. The Ombudsman will not investigate her complaint. This is because Mrs X’s complaint is late. There is also not enough evidence of fault, and it is unlikely we could add anything to the response Mrs X has already received from the Council.
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Tamworth Borough Council (19 003 094)
Statement Upheld Council house sales and leaseholders 29-May-2020
Summary: The Ombudsman found fault by the Council on Mr S’s complaint that it delayed processing his Right to Buy application as it took 15 months from application to completion. The Council delayed progressing the application, had to rectify an earlier error with the boundary, and delayed dealing with his complaint. The agreed action remedies the injustice caused.
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Castle Point Borough Council (19 018 163)
Statement Closed after initial enquiries Council house sales and leaseholders 28-May-2020
Summary: Miss X complained about the Council failing to inform her that the tenancy which she accepted in 2015 was with a housing association. She lost her previous right to buy discount when she accepted the tenancy. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.