London Borough of Bromley (20 002 187)

Statement Not upheld Allocations 05-Jan-2021

Summary: The Ombudsman does not find fault with the way the Council responded when Miss B became homeless. There was no evidence the Council was racially bias in the way it dealt with Miss B.

Birmingham City Council (19 017 943)

Statement Upheld Allocations 04-Jan-2021

Summary: The Council is at fault for failing to provide Miss X with assistance in helping her find accommodation when she fled her home due to violence. The Council should pay Miss X £250 for the uncertainty this caused and remind staff of the Council’s duties to homeless households.

Birmingham City Council (19 018 743)

Statement Upheld Allocations 04-Jan-2021

Summary: The Council failed to co-ordinate its children’s services and housing department to provide Miss X with help when she was at risk of violence from her former partner. As a result of the Council’s failings it took too long to move Miss X and she and her child were assaulted and Miss X was badly injured. The Council should pay
Miss X and her family a financial remedy to acknowledge the impact its failings had on her and invite partner agencies to review the handling of this case.

London Borough of Hackney (20 000 741)

Statement Closed after initial enquiries Allocations 04-Jan-2021

Summary: We will not investigate this complaint about the housing register because there is insufficient evidence of fault by the Council. In addition, part of the complaint is late.

Birmingham City Council (20 005 753)

Statement Closed after initial enquiries Allocations 04-Jan-2021

Summary: Mr X complained about the Council removing his application from the housing register for rehousing because he owes rent arrears from former tenancies. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Birmingham City Council (20 002 311)

Statement Upheld Allocations 04-Jan-2021

Summary: Miss X complains the Council failed to properly consider her application to join the housing register and wrongly determined she had no housing need and did not qualify. The Council’s delay and failure to fully consider Miss X’s circumstances when assessing her application amounts to fault. This fault has caused an injustice.

London Borough of Newham (19 014 600)

Statement Upheld Allocations 04-Jan-2021

Summary: The Council advised Mr X to come off his mother’s housing application and make his own. It told him he would keep a registration date of December 2014. Mr X made a successful bid for housing. The Council then changed his registration date to May 2019 and withdrew the offer. The Council is at fault as it did this without proper consideration of the circumstances. It also wrongly said backdating applications was not allowed under its policy. The Council caused injustice as Mr X lost the offer of accommodation and remains homeless. The Council also failed to provide services to Mr X as a homeless person. The Council will apologise to Mr X and backdate his housing application to December 2014. It will also pay a financial remedy to him.

London Borough of Wandsworth (20 007 747)

Statement Closed after initial enquiries Allocations 04-Jan-2021

Summary: We will not investigate this complaint about the way the Council handled the complainant’s housing application. This is because there is insufficient evidence of injustice.

London Borough of Newham (20 007 717)

Statement Closed after initial enquiries Allocations 23-Dec-2020

Summary: We will not investigate this complaint about the time it is taking for the complainant to get an offer of housing from the Council. This is because there is insufficient evidence of fault by the Council.

Lincoln City Council (20 008 052)

Statement Closed after initial enquiries Allocations 23-Dec-2020

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.