Allocations archive 2020-2021


Archive has 242 results

  • Birmingham City Council (20 010 436)

    Statement Closed after initial enquiries Allocations 22-Feb-2021

    Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

  • Southend-on-Sea City Council (20 000 366)

    Statement Upheld Allocations 18-Feb-2021

    Summary: Mrs X complains about the Council’s handling of her application to join the housing register. She says the Council ignored medical evidence and disrepair issues of damp and mould. She also says the Council delayed in accepting her onto the register. We find fault with the Council for not properly considering Mrs X’s medical evidence. This caused a delay in her being accepted onto the register. We also find fault with the Council’s complaint handling. We have made recommendations.

  • London Borough of Newham (20 009 793)

    Statement Closed after initial enquiries Allocations 17-Feb-2021

    Summary: We will not investigate this complaint about the housing register because there is insufficient evidence of fault by the Council.

  • London Borough of Croydon (20 001 855)

    Statement Closed after initial enquiries Allocations 17-Feb-2021

    Summary: We will not investigate this complaint about the complainant’s position on the housing register and how long he has been waiting for a new home. This is because there is insufficient evidence of fault by the Council and because we cannot achieve the outcome the complainant wants.

  • London Borough of Lambeth (20 010 091)

    Statement Closed after initial enquiries Allocations 16-Feb-2021

    Summary: We shall not investigate this complaint. There is not enough evidence the Council was at fault for saying it had not received a housing referral for Ms X. The restriction the Council imposed on Ms X’s contact with it did not cause significant enough injustice for us to investigate.

  • Westminster City Council (20 002 470)

    Statement Upheld Allocations 16-Feb-2021

    Summary: Mr X complained about the way the Council considered his housing application and its decision that he did not qualify to join the Housing Register. He complained that the Council failed to inform him of his right to request a review and it did not make a review decision when he later requested one. We found the Council was at fault and this caused injustice to Mr X. The Council has agreed to provide a suitable remedy.

  • Birmingham City Council (20 009 807)

    Statement Closed after initial enquiries Allocations 15-Feb-2021

    Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Harrow (20 010 332)

    Statement Closed after initial enquiries Allocations 11-Feb-2021

    Summary: We will not investigate this complaint about the Council’s application of its housing policy as there is not enough evidence of fault causing significant injustice.

  • London Borough of Hillingdon (20 003 557)

    Statement Upheld Allocations 11-Feb-2021

    Summary: Mr X complained that the Council wrongly decided he has no housing need and so he did not qualify to join its Housing Register. We found fault because the Council did not follow the procedure in its housing allocations policy for medical assessments when it assessed Mr X’s housing needs. This caused injustice to Mr X because his application was not properly considered. The Council has agreed to reconsider his application and make a new decision.

  • London Borough of Ealing (19 018 437)

    Statement Upheld Allocations 11-Feb-2021

    Summary: The Council failed to properly check Ms B’s application before it allowed her to join the Council’s housing register. It decided almost two years later that Ms B was not eligible to join the register and then failed to properly review its decision. The Council also failed to properly respond to Ms B’s formal complaint, or to her numerous telephone calls and emails and her initial requests for a review. The Council has agreed to make a payment to Ms B, review its decision and take action to prevent similar failings in future.

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