Allocations archive 2020-2021


Archive has 242 results

  • London Borough of Newham (20 011 129)

    Statement Closed after initial enquiries Allocations 11-Mar-2021

    Summary: We will not investigate Mr B’s complaint about the way the Council dealt with his request for a transfer on medical and harassment grounds. This is because there is insufficient evidence of fault in the Council’s decision-making process.

  • London Borough of Camden (20 004 508)

    Statement Upheld Allocations 10-Mar-2021

    Summary: Mr X complained the Council refused to let him apply for a property transfer and failed to consider his homelessness application. We find the Council delayed in reviewing his housing decision and assessing the condition of his property. It has agreed to pay him £150 for avoidable distress and uncertainty caused by its delays.

  • Fareham Borough Council (20 006 771)

    Statement Not upheld Allocations 10-Mar-2021

    Summary: Mr X complains that the Council failed to consider medical evidence when making its decision about his housing allocation. He says his partner sleeps on the floor or sofa, and this has a detrimental impact on his partner’s mental health. The Ombudsman does not find the Council at fault.

  • City of Wolverhampton Council (20 008 883)

    Statement Closed after initial enquiries Allocations 10-Mar-2021

    Summary: We will not investigate this complaint about the complainant’s request to move due to vermin in her home. This is because there is insufficient evidence of fault by the Council, we cannot achieve the outcome the complainant wants, and because we cannot investigate a complaint about a council acting as a landlord.

  • Nuneaton & Bedworth Borough Council (20 005 877)

    Statement Not upheld Allocations 09-Mar-2021

    Summary: Miss X complained that the Council unfairly decided she did not qualify to join its Housing Register when she needs to move to suitable accommodation for medical reasons. We found no fault in the way the Council made this decision.

  • Epping Forest District Council (20 011 069)

    Statement Closed after initial enquiries Allocations 09-Mar-2021

    Summary: We will not investigate this complaint that the Council will not allow the complainant to join the housing register. This is because there is insufficient evidence of fault by the Council.

  • Ashford Borough Council (20 007 838)

    Statement Not upheld Allocations 08-Mar-2021

    Summary: Mr X complained the Council’s lettings policy unfairly favoured Council tenants over housing association tenants wanting to move home and the Council should have rehoused him sooner. We found no fault with the Council’s policy or how the Council applied it to Mr X so we completed our investigation.

  • Leicester City Council (20 003 093)

    Statement Upheld Allocations 05-Mar-2021

    Summary: There is fault by the Council in how it dealt with Miss X’s application to join the housing register and her homelessness. It should apologise, pay Miss X £300, and take action to improve its service.

  • London Borough of Haringey (20 005 033)

    Statement Not upheld Allocations 03-Mar-2021

    Summary: Miss X complains that the Council wrongly awarded her Band B priority on her housing application. She says the Council failed to consider medical evidence about her son’s condition. Miss X says the Council’s decision means she missed out on available properties. She says this has had a strain on her and her children’s health. The Ombudsman does not find the Council at fault.

  • Sunderland City Council (20 014 219)

    Statement Upheld Allocations 01-Mar-2021

    Summary: Ms X complained that the Council made an offer of housing to her family, including her disabled son Mr P, and then suddenly withdrew the offer. She says this raised their expectations and caused distress. I have found the Council at fault for failing to conduct a care act assessment on Ms X’s mother. However, I am unable to reliably say if this failure led to an injustice for Ms X and her family. Ms X also says the Council’s communication was poor and it delayed providing housing for her family even though Mr P has a degenerative condition and the family’s housing need is urgent. I do not find the Council at fault in that regard.

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