London Borough of Camden (20 004 536)

Statement Closed after initial enquiries Allocations 22-Mar-2021

Summary: Ms X complained about the way the Council handled her application to be on its Housing Register. We will not investigate the complaint because Ms X has not yet completed the Council’s review procedure.

Leeds City Council (19 013 363)

Statement Not upheld Allocations 19-Mar-2021

Summary: Mr X complained about the Council’s housing team and anti-social behaviour team. He said the Council is trying to stop him finding a suitable new home and is failing to deal with ongoing anti-social behaviour where he lives. The Ombudsman did not find evidence of fault in the way the Council managed Mr X’s housing application or investigated anti-social behaviour.

London Borough of Hackney (20 005 688)

Statement Upheld Allocations 18-Mar-2021

Summary: Ms B says the Council failed to properly consider her application for medical priority, unreasonably suspended her housing register account without explanation and wrongly threatened her with prosecution over licensing for her home when she is a tenant. We cannot reach a safe conclusion about the information the Council gave Ms B about licensing for her property. The Council failed to follow its policy when considering Ms B’s medical priority and failed to respond to her query over the suspension of her housing register account. The Council’s agreement to refer the case to its designated officer for a decision on medical priority, an apology and payment to Ms B are satisfactory remedy. The Council will also amend the wording of its lettings policy.

Somerset West and Taunton Council (20 001 901)

Statement Not upheld Allocations 16-Mar-2021

Summary: Miss X complained the Council failed to deal with her housing priority and bids for properties correctly. We did not find fault in the Council’s actions.

Warrington Council (20 010 892)

Statement Closed after initial enquiries Allocations 16-Mar-2021

Summary: Miss X complained about the way the Council considered her request for rehousing. Miss X stated this caused her physical pain. The complaint is late and there are no good reasons to exercise discretion to accept it now.

London Borough of Ealing (20 011 747)

Statement Closed after initial enquiries Allocations 16-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision not to let the complainant re-join the housing register. This is because there is insufficient evidence of fault and injustice.

Birmingham City Council (20 002 020)

Statement Not upheld Allocations 15-Mar-2021

Summary: Mrs X complains the Council failed to offer her a property to resolve her family’s recent housing circumstances despite being in first place for the property after bidding ended. We have found no evidence of fault in the way the Council considered these matters so have completed our investigation.

Three Rivers District Council (20 011 434)

Statement Closed after initial enquiries Allocations 15-Mar-2021

Summary: We will not investigate this complaint about the complainant’s priority on the housing register because there is insufficient evidence of fault by the Council.

Dudley Metropolitan Borough Council (20 010 492)

Statement Closed after initial enquiries Allocations 12-Mar-2021

Summary: We will not investigate Miss X’s complaint about the Council’s assessment and decision of her housing application. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.

Wychavon District Council (20 010 880)

Statement Closed after initial enquiries Allocations 11-Mar-2021

Summary: Miss X complained about the Council’s assessment of her housing application. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.