Allocations archive 2020-2021


Archive has 242 results

  • London Borough of Hillingdon (19 017 300)

    Statement Not upheld Allocations 01-Dec-2020

    Summary: Ms X complained about the Council’s handling of her housing register application. The Council was not at fault.

  • London Borough of Harrow (19 016 211)

    Statement Upheld Allocations 30-Nov-2020

    Summary: Mrs X complains of fault with the Council’s handling of medical information she provided which led to her missing out on the opportunity to move to suitable permanent accommodation. There was fault by the Council. It agreed to remedy the injustice through a direct offer of accommodation.

  • London Borough of Tower Hamlets (19 011 926)

    Statement Upheld Allocations 30-Nov-2020

    Summary: Ms C complains about the way the Council dealt with her application for rehousing on medical grounds. Ms C says she is not suitably housed which has exacerbated her health problems and she cannot leave the house. We have found some delay and poor communication by the Council but consider the action it has already taken of providing a full explanation and apology is enough to provide a suitable remedy.

  • Lincoln City Council (20 000 838)

    Statement Upheld Allocations 30-Nov-2020

    Summary: Ms X complained about the Council’s actions after she refused the offer of a property and the Council ended its homelessness duty. The Council was not at fault when it ended its homeless duty to Miss X or in the information it provided about her right of review. It was at fault when it failed to review Miss X’s banding after she refused a housing offer. It has now reviewed Miss X’s banding.

  • London Borough of Southwark (19 017 393)

    Statement Upheld Allocations 26-Nov-2020

    Summary: the complainant says the Council did not comply with the recommendations of its Complaints Panel or provide advice, support, or accommodation it owed him as a vulnerable person leaving care. The Council says it carried out the work agreed and provided a personal assistant. The Ombudsman finds the Council acted without fault in providing for Mr X’s needs as a care leaver. However, the Ombudsman finds the Council at fault for taking too long to decide it owed a housing duty.

  • Lewes District Council (20 006 056)

    Statement Closed after initial enquiries Allocations 26-Nov-2020

    Summary: Mrs X complained about the Council’s failure to move her to a suitable property following years of complaints about dampness and disrepair in her council home. The Ombudsman cannot investigate this complaint. This is because it concerns complaints about the management of housing by a social housing landlord and is outside our jurisdiction. Mrs X has not completed an application for rehousing under the Council’s allocations scheme.

  • London Borough of Ealing (20 006 489)

    Statement Closed after initial enquiries Allocations 26-Nov-2020

    Summary: We will not investigate Miss B’s complaint about the Council’s delay in telling her she was not able to bid for social housing and about delay in the Council’s complaint process. This is because the injustice she has suffered is not significant enough to justify our involvement.

  • London Borough of Southwark (20 006 560)

    Statement Closed after initial enquiries Allocations 26-Nov-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant does not qualify for band one on the housing register. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Newham (19 014 671)

    Statement Closed after initial enquiries Allocations 25-Nov-2020

    Summary: We do not have sufficient grounds to investigate this complaint about the way the Council has dealt with a man’s housing application. This is because there is no sign of fault by the Council which has caused the man a significant injustice.

  • Birmingham City Council (20 006 236)

    Statement Closed after initial enquiries Allocations 25-Nov-2020

    Summary: The Ombudsman will not investigate this complaint about a housing application because there is insufficient evidence of fault by the Council.

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