Environment and regulation archive 2020-2021


Archive has 706 results

  • Kingston Upon Hull City Council (20 010 654)

    Statement Closed after initial enquiries Cemeteries and crematoria 10-Mar-2021

    Summary: We will not investigate Mrs X’s complaint about the Council’s failure to locate her grandmother’s ashes. This is because the complaint is late, and it is unlikely we could add anything to the Council’s response.

  • Royal Borough of Windsor and Maidenhead Council (20 011 824)

    Statement Closed after initial enquiries Refuse and recycling 10-Mar-2021

    Summary: Mr X complained about the Council’s refuse collection service. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • London Borough of Hillingdon (20 010 862)

    Statement Upheld Cemeteries and crematoria 09-Mar-2021

    Summary: We will not investigate this complaint about the Council burying the complainant’s mother in the wrong burial plot. This is because the Council has offered a fair remedy.

  • Woking Borough Council (20 011 405)

    Statement Closed after initial enquiries Trees 09-Mar-2021

    Summary: We cannot investigate this complaint about a high hedge because the complainant appealed to the Planning Inspector.

  • Wigan Metropolitan Borough Council (20 011 465)

    Statement Closed after initial enquiries Trees 09-Mar-2021

    Summary: We will not investigate Mr B’s complaint that the Council is at fault in denying liability for damage to his property. This is because it would be reasonable for Mr B to pursue the matter in court.

  • Cornwall Council (20 009 121)

    Statement Closed after initial enquiries Other 09-Mar-2021

    Summary: Ms X complains about the Council’s handling of matters relating to water quality testing at a rented property. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • Bristol City Council (20 002 806)

    Statement Not upheld Refuse and recycling 09-Mar-2021

    Summary: Mr X complained the Council failed to collect his bulky waste items and did not offer a suitable rearranged collection. We have discontinued our investigation as the Council has now accepted fault and offered to apologise and pay Mr X for his expenses and for the time and trouble it has taken him to complain.

  • London Borough Of Barnet (19 010 967)

    Statement Not upheld Noise 09-Mar-2021

    Summary: There was no fault by the Council in a complaint alleging fault with its handling of the complainant’s reports of noise nuisance from events at a community centre next to his home.

  • North East Derbyshire District Council (20 011 930)

    Statement Closed after initial enquiries Noise 08-Mar-2021

    Summary: We cannot lawfully investigate Mr X’s complaint about the Council serving a noise nuisance abatement notice against his business. Mr X has used his right of appeal to court.

  • Broxbourne Borough Council (20 010 874)

    Statement Closed after initial enquiries Covid-19 05-Mar-2021

    Summary: We shall not investigate this complaint about the Council’s actions regarding signs in a shop about wearing face coverings. The Council’s fault did not cause Mr X a direct and significant enough injustice to warrant investigation.

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