Wigan Metropolitan Borough Council (20 003 333)

Statement Upheld Antisocial behaviour 25-Feb-2021

Summary: The Council did not immediately assess some noise recordings which were submitted by Mrs X to a duplicate account. This failing did not cause Mrs X any significant injustice. The Council properly dealt with Mrs X’s other reports of anti-social behaviour and noise nuisance.

East Riding of Yorkshire Council (19 019 963)

Statement Not upheld Licensing 25-Feb-2021

Summary: The Ombudsman will not investigate Mr Q’s complaint that the Council lied to us to make us change our decision on an earlier complaint about private hire and taxi driver training. This is because further investigation is unlikely to lead to a different outcome. Nor will we investigate Mr Q’s related complaint about the Council’s decision, in March 2019, not to accept BTEC courses for licensed drivers. This is because it is unlikely we would find fault, nor has it caused injustice to the Association making the complaint, or its members.

Scarborough Borough Council (20 001 699)

Statement Not upheld Noise 25-Feb-2021

Summary: Mr X complained the Council failed to act on his complaints about noise and breach of licensing conditions at two pubs near his holiday home. The Council was not at fault.

Royal Borough of Greenwich (20 007 852)

Statement Closed after initial enquiries Trees 25-Feb-2021

Summary: Ms X complains the Council refuses to remove ivy which is damaging her property. We will not investigate this complaint. We cannot establish whether the Council is liable to remove the ivy and repair Ms X’s property. Liability in such matters, are for the Council’s insurers, and ultimately, the courts.

Dorset Council (20 000 010)

Statement Not upheld Other 24-Feb-2021

Summary: the complainant complained the Council failed to properly consider and use its enforcement powers to remedy failures by his employer to comply with Working Time Regulations and health and safety legislation. The Council says it investigated the issues raised and considered the enforcement powers it shares with other agencies before deciding not to issue enforcement proceedings. We found the Council acted without fault.

Hertfordshire County Council (20 006 284)

Statement Not upheld Antisocial behaviour 24-Feb-2021

Summary: Mr X complains the Council will not remove non-offensive graffiti on the highway. We do not find fault with the Council’s actions.

South Hams District Council (20 007 848)

Statement Upheld Refuse and recycling 24-Feb-2021

Summary: We will not investigate this complaint about missed bin collections. It is unlikely further investigation will lead to a different outcome to that provided by the Council’s investigation.

London Borough of Sutton (20 010 471)

Statement Closed after initial enquiries Other 24-Feb-2021

Summary: We will not investigate this complaint about the way the Council responded after the complainant reported that some tea had made her son ill. This is because there is insufficient evidence of fault by the Council.

Harborough District Council (20 004 365)

Statement Not upheld Refuse and recycling 23-Feb-2021

Summary: Mr X complains about the way the Council’s contractors have collected his bins. Mr X says this has taken time and trouble, and he has had to dispose of waste himself. The Ombudsman does not find the Council at fault. Two parts of Mr X’s complaint are outside the Ombudsman’s jurisdiction because they relate to allegations of criminal offences. Mr X could take these complaints to police or take private legal action.

London Borough of Enfield (20 008 699)

Statement Closed after initial enquiries Refuse and recycling 23-Feb-2021

Summary: Mr X complains about delay by the Council in providing him with a larger waste bin. Mr X says he was put to time and trouble pursuing this with the Council. We will not investigate as the injustice caused to Mr X is not at a level that would warrant our involvement.