Tameside Metropolitan Borough Council (20 009 356)

Statement Closed after initial enquiries Trading standards 03-Feb-2021

Summary: Mr and Ms X complain about the Council’s decision not to prosecute a builder who they are in dispute with. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Devon County Council (20 006 915)

Statement Closed after initial enquiries Trading standards 27-Nov-2020

Summary: Ms X complains about the Council’s lack of assistance in pursuing a case against a workman who carried out poor quality work for her. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

East Sussex County Council (20 002 273)

Statement Closed after initial enquiries Trading standards 24-Nov-2020

Summary: The Ombudsman cannot investigate this complaint about the Council’s investigation leading to criminal proceedings in a court of law. He will not investigate how the Council dealt with complaints about something outside his jurisdiction.

Devon County Council (20 006 430)

Statement Closed after initial enquiries Trading standards 21-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s Trading Standards service. This is because the Council’s actions have not caused Mr X significant personal injustice.

South Gloucestershire Council (19 013 943)

Statement Upheld Trading standards 19-Oct-2020

Summary: Mrs B complains about the way the Council investigated her company. She says an officer repeatedly contacted her and other family members, and visited their homes, which caused distress. She says the officer posted personal data about her to the wrong address. The Ombudsman does not find fault in how the Council carried out its investigation. However, we find fault in the Council not updating Mrs B and in its responses to her complaints.

Tameside Metropolitan Borough Council (20 003 814)

Statement Closed after initial enquiries Trading standards 19-Oct-2020

Summary: The complainant says the Council refuses to act against a builder he reported to its trading standards office. He also says it did not respond to his correspondence on time. The Ombudsman does not intend to investigate this complaint as we are unlikely to find fault in the Council’s actions.

London Borough of Ealing (20 000 230)

Statement Closed after initial enquiries Trading standards 14-Jul-2020

Summary: Ms X complained that the Council’s Trading Standards Department will not take legal action against a builder she employed. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.

London Borough of Hounslow (19 007 812)

Statement Upheld Trading standards 01-Jul-2020

Summary: Mr X says the Council’s trading standards team failed to investigate a report he made about an estate agency. There was fault by the Council because it did not inform Mr X directly about its investigation. However, this failing did not cause Mr X significant injustice to warrant further investigation by, or a remedy from, the Ombudsman.

North Yorkshire County Council (19 009 497)

Statement Not upheld Trading standards 07-Apr-2020

Summary: Mrs X complains about the Council’s getting and executing a warrant at her address. She says the Council did not execute the warrant correctly, wrongly took her property, and did not follow its own policies and procedures. She also complains the Council’s officers were rude and aggressive. The Ombudsman does not find fault with the Council’s actions.