Durham County Council (20 012 243)

Statement Upheld Cemeteries and crematoria 29-Mar-2021

Summary: We will not investigate this complaint about a Council error concerning the purchase of burial plots in 2011. This is because the Council has provided a fair remedy.

Kingston Upon Hull City Council (20 010 654)

Statement Closed after initial enquiries Cemeteries and crematoria 10-Mar-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to locate her grandmother’s ashes. This is because the complaint is late, and it is unlikely we could add anything to the Council’s response.

London Borough of Hillingdon (20 010 862)

Statement Upheld Cemeteries and crematoria 09-Mar-2021

Summary: We will not investigate this complaint about the Council burying the complainant’s mother in the wrong burial plot. This is because the Council has offered a fair remedy.

Bournemouth, Christchurch and Poole Council (20 010 629)

Statement Closed after initial enquiries Cemeteries and crematoria 04-Mar-2021

Summary: Mr X complains about the Council’s handling of matters related to the funeral of his mother. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Solihull Metropolitan Borough Council (20 010 352)

Statement Closed after initial enquiries Cemeteries and crematoria 22-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue a credit note in relation to burial fees. This is because there is not enough evidence of fault by the Council.

Bedford Borough Council (20 009 329)

Statement Closed after initial enquiries Cemeteries and crematoria 03-Feb-2021

Summary: We will not investigate this complaint about changes the Council has made to the maintenance of a cemetery. This is because the complaint is late and because there is insufficient evidence of fault by the Council.

Chorley Borough Council (19 020 549)

Statement Closed after initial enquiries Cemeteries and crematoria 01-Feb-2021

Summary: Mrs X complained about the Council’s failure to take action after a name was removed from a relative’s gravestone. We should not investigate this complaint. This is because it is unlikely that we could achieve any outcome or suitable remedy for the complainant.

Swale Borough Council (20 008 841)

Statement Closed after initial enquiries Cemeteries and crematoria 22-Jan-2021

Summary: We will not investigate Mr X’s complaint about damage to a gravestone and the Council’s refusal to pay the cost of repairing it. This is because insurers and the courts are better placed to decide on matters of liability and payment of damages.

Swale Borough Council (20 007 102)

Statement Closed after initial enquiries Cemeteries and crematoria 14-Jan-2021

Summary: We will not investigate this complaint that the Council is responsible for damage caused to a headstone. This is because claims for damage need to be determined in court or by insurers.

Nuneaton & Bedworth Borough Council (20 000 426)

Statement Not upheld Cemeteries and crematoria 08-Jan-2021

Summary: Mr X complains about delays and errors frustrating his attempts to transfer the ownership of a family grave to himself. We have discontinued our investigation of this complaint as we believe any injustice caused to Mr X is not significant enough to justify our involvement.