Archive has 194 results
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Durham County Council (20 006 512)
Statement Closed after initial enquiries Refuse and recycling 26-Nov-2020
Summary: Mr X complained about the attitude and rudeness of staff at his local recycling centre. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of any significant injustice caused by fault which would warrant an investigation.
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Lewes District Council (20 005 599)
Statement Not upheld Refuse and recycling 24-Nov-2020
Summary: Ms X has made a complaint concerning damage to her car and that the Council is interfering with her private right of way. The Ombudsman has not identified any fault by the Council and the questions of car damage and an interference with a right of way can reasonably be resolved in court.
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Coventry City Council (19 018 995)
Statement Not upheld Refuse and recycling 23-Nov-2020
Summary: The Council has taken sufficient action to investigate and address unacceptable behaviour by refuse crews.
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London Borough of Hammersmith & Fulham (20 001 935)
Statement Closed after initial enquiries Refuse and recycling 19-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has refused to remove a litter bin from in front of his property where local people dump waste. There is insufficient evidence of Council fault.
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Malvern Hills District Council (20 006 197)
Statement Upheld Refuse and recycling 19-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to collect his household waste. This is because the Council has provided a suitable remedy for the issues reported by Mr X. If Mr X continues to experience problems he would need to raise these with the Council before we could consider them.
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Statement Upheld Refuse and recycling 19-Nov-2020
Summary: Miss X complains that the Council has repeatedly failed to provide the agreed assisted waste collection service for over a year. I find the Council’s failure to make regular waste collections amounts to fault. This fault has caused Miss X an injustice. The Council has agreed to a period of further monitoring and a financial payment.
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Bury Metropolitan Borough Council (20 002 248)
Statement Closed after initial enquiries Refuse and recycling 18-Nov-2020
Summary:The complainant, who I shall refer to as Mr Y, says the Council failed to respond to his complaint that he was assaulted by a Council employee.
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Walsall Metropolitan Borough Council (19 017 312)
Statement Not upheld Refuse and recycling 17-Nov-2020
Summary: Mr B complains the Council failed to consistently provide an assisted bin collection. The Council missed three collections over a year and on each occasion, it emptied his bin either that day, or the following day. While the missed bin collections were frustrating for Mr B, three missed collections over a year does not amount to fault, the Council resolved the matter quickly and within the timescales of the Council’s policy.
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Aylesbury Vale District Council (19 019 940)
Statement Upheld Refuse and recycling 16-Nov-2020
Summary: The Ombudsman finds fault with the Council for failing to properly consider Mr B’s personal circumstances when it refused to provide a larger waste bin. The Council agrees actions to remedy the injustice it caused.
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London Borough of Barnet (20 005 760)
Statement Closed after initial enquiries Refuse and recycling 16-Nov-2020
Summary: The Ombudsman will not investigate this complaint about the garden waste service. This is because there is insufficient evidence of fault and injustice.