Devon County Council (20 004 986)

Statement Closed after initial enquiries Refuse and recycling 27-Oct-2020

Summary: Miss X complained about the Council’s restriction of pedestrian access to a resale shop at a waste recycling centre. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Wakefield City Council (20 005 232)

Statement Closed after initial enquiries Refuse and recycling 27-Oct-2020

Summary: The Ombudsman will not investigate this complaint about a missed recycling collection and information provided by the Council. This is because there is insufficient evidence of fault and injustice.

London Borough of Tower Hamlets (20 004 496)

Statement Closed after initial enquiries Refuse and recycling 27-Oct-2020

Summary: The Ombudsman will not investigate this complaint about missed bin collections and alleged abuse by the collection crew. This is because the Council has provided an appropriate response and the situation has improved. In addition, there is insufficient injustice to warrant an investigation.

Bristol City Council (20 006 155)

Statement Closed after initial enquiries Refuse and recycling 26-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the Council not providing enough multi-use bins. This is because the Ombudsman is unlikely to find evidence of fault by the Council, and the injustice to the complainant is not significant enough to warrant an investigation.

London Borough of Bromley (20 004 282)

Statement Upheld Refuse and recycling 23-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car by a refuse collector. This is because the Council has agreed to pay for the damage and so an investigation could not achieve anything more.

Bristol City Council (20 004 199)

Statement Closed after initial enquiries Refuse and recycling 23-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the Council not having the facility for non-residents of the area to report fly tipping. This is because an investigation is unlikely to find fault by the Council, and the injustice to the complainant is not significant enough to warrant an investigation by the Ombudsman.

Westminster City Council (20 004 871)

Statement Closed after initial enquiries Refuse and recycling 22-Oct-2020

Summary: The Ombudsman will not investigate this complaint that the refuse crew took an item from Ms X’s porch by mistake. This is because it is unlikely he could add to the Council’s response.

Liverpool City Council (19 019 883)

Statement Upheld Refuse and recycling 21-Oct-2020

Summary: Mr D complains the Council has failed to resolve issues with waste in the passageway next to his home which he says is causing a rat infestation. The Ombudsman has found one instance of fault by the Council and upholds the complaint. He has completed the investigation because there is no outstanding injustice to Mr D.

Folkestone & Hythe District Council (19 017 641)

Statement Upheld Refuse and recycling 20-Oct-2020

Summary: Mrs X says the Council is at fault for charging her for a replacement wheeled bin. This is because she says the refuse crew damaged it during collection. The Ombudsman is satisfied the Council’s offer to replacement the bin free of charge addressed the substantive injustice claimed by Mrs X. He also recommended the Council amended its Recycling and Waste Discretionary Fees and Charges policy. The Council agreed.

Folkestone & Hythe District Council (19 017 760)

Statement Upheld Refuse and recycling 20-Oct-2020

Summary: Mr X says his wheelie bin was damaged by the Council’s contractors and for this reason, it should not charge him for a replacement. The Ombudsman is satisfied the Council’s offer to replacement the bin free of charge addressed the substantive injustice claimed by Mr X. He also recommended the Council amend its Recycling and Waste Discretionary Fees and Charges policy. The Council agreed.